AWS Public Sector Blog

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Building a multilingual contact center for Medicaid agencies on AWS

One of the biggest constraints in providing equitable access to care is the language barrier between providers and the patients they serve. For Medicaid agency call centers, there aren’t enough agents to support communication in all the languages requested by a state government. Some states want to support nearly 20 languages in the call center […]

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Modern data strategy for government tax and labor systems

Introduction Government authorities such as tax, unemployment insurance, and other finance agencies across the US and globally are seeking ways to innovate. They are trying to unlock insights from their data, deliver better customer experiences, and improve operations using cutting-edge technologies such as generative artificial intelligence (AI), machine learning (ML), and other data analytics tools. […]

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Celebrating women leaders: A Q&A with the CEO of Australia’s Digital Health Agency

In honour of Women’s History Month, Amazon Web Services (AWS) celebrates female leaders who inspire and empower women and girls in STEM. Their stories demonstrate technical excellence, leadership, collaboration, and mentorship – values that create an inclusive culture where all can thrive. The United Nations’ (UN) theme for this year’s International Women’s Day was “Invest […]

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How using cloud technology can help your organization meet sustainability goals

The right cloud technology leads to more sustainable IT and business operations. As a foundation for innovation, the cloud supports the delivery of sustainable products, services, and business models, and gives organizations the opportunity to transform themselves with sustainability at the core of their operation. The scope of the cloud’s role in sustainability is highlighted in a recent series of AWS Institute masterclasses and summarized in this blog post.

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34 new or updated datasets available on the Registry of Open Data on AWS

The Amazon Web Services (AWS) Open Data Sponsorship Program makes high-value, cloud-optimized datasets publicly available on AWS. Through this program, customers are making more than 100 petabytes (PB) of high-value, cloud-optimized data available for public use. Read this blog post to learn about the 34 new or updated datasets that were released in the first quarter.

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How Pearson improves its resilience with AWS Fault Injection Service

Chaos engineering, often misunderstood as intentionally breaking the production environment, aligns with the Amazon Web Services (AWS) Well-Architected Reliability pillar. Its purpose is to methodically simulate real-world disruptions in a controlled manner, spanning service providers, infrastructure, workloads, and individual components. In this blog post, we show how Pearson PLC, an AWS education technology (EdTech) customer, successfully implemented resilient architectures through chaos engineering using AWS Fault Injection Service (FIS).

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Powering the generative AI era: What you missed at the AWS Public Sector Symposium Brussels

On 12 March, the Amazon Web Services (AWS) Public Sector Symposium Brussels returned to the Brussels Expo in Belgium. The no cost, in-person conference gathered cloud enthusiasts interested in the public sector for a day dedicated to deepening knowledge of how the cloud and generative artificial intelligence (AI) are transforming organizations and businesses around the world. Central to the event were the themes of generative AI, sustainability, security, and— importantly for Europe—digital sovereignty. Read this blog post for all of the key takeaways.

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AWS announces expanded IMAGINE Grant opportunities for nonprofits

Today, Amazon Web Services (AWS) launched the 2024 AWS IMAGINE Grant cycle. The AWS IMAGINE Grant is a public grant opportunity open to registered nonprofit organizations and nonprofit healthcare providers who are using cloud technology to accelerate their missions. Now in its seventh year, the AWS IMAGINE Grant is expanding beyond the U.S. and U.K. to also seek proposals from eligible organizations based in Ireland.

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It’s time to evolve IT procurement

Cloud computing represents a transformational leap forward. But despite this advancement, many organizations still procure resources using methods suited for on-premises data centers, not cloud solutions. To fully harness the cloud’s potential, organizations should shift their mindset and adopt procurement processes that let them successfully evaluate options and choose the best solution. Read this blog post to learn more.

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Karsun Solutions builds modernization platform using Amazon Bedrock

Karsun Solutions, an Amazon Web Services (AWS) Partner, modernizes legacy enterprise systems to elevate the capabilities of its government agency customers. Karsun has created a modernization platform called ReDuX, which uses generative artificial intelligence (AI) powered by Amazon Bedrock. This blog post provides an overview of Karsun’s approach, which enables enterprises to successfully transition their business functions from a mainframe to microservices on AWS.