Amazon SES customers

Academia.edu is a platform for academics to share research papers. The company's mission is to accelerate the world's research. Academics use Academia.edu to share their research, monitor deep analytics around the impact of their research, and track the research of academics they follow. Over 115 million academics have signed up to Academia.edu, adding 24 million papers. Academia.edu attracts over 70 million unique visitors a month.

Academia is a network for academics to connect, collaborate on work or find relevant insights in a single place, like citations or grant opportunities. This platform is only as powerful as the individuals who engage in it, so email outreach and reminders are a critical piece of the peer review and research process. We needed an email solution that could dependably enable us to communicate to tens of millions of researchers every day. Amazon SES was a natural fit.”

Yuri Niyazov, Director of Infrastructure Engineering - Academia

Adzuna is a smarter, more transparent job search engine that helps you dodge the thousands of irrelevant jobs so you can zero in on the right role faster.

“Communicating with customers over email is a big part of how we get job searchers connected to the right job. Whether its an alert that a job is available in a specific city or that a special skill set is needed, email is how we let customers know that an opportunity is waiting. We send over 2 Billion emails a year, and use our powerful machine learning technology to provide personalised recommendations and salary predictions to our users. Hence, when we were selecting an email service provider, it was important that they could support our volumes and global footprint. Not only was Amazon SES able to scale, but it was also more cost effective than other solutions because we are only charged for what we use. We also trusted Amazon because we have utilized many other Amazon Web Services. Amazon SES easily integrated with other services and made our job simple.”

Bilal Ikram, Email Marketing Manager - Adzuna

BCAA serves 1 in 3 BC households with industry-leading products including home, car, travel, and small business insurance, Evo Car Share, roadside assistance and full auto repair at BCAA's Auto Service Centres across the province.

We implemented SES on top of our Connect contact center solution as a way to send voicemails from Amazon Connect to agents via email. Our team members appreciate the ease in checking voicemails when they’re busy and gives them more visibility into their callback workload. Each email contains voicemails and transcripts, so agents can see the transcript at a glance and listen to the actual audio recording without leaving their email. Attachments with SES always come through, and we haven't had any issues with deliverability. Plus, the easy integration into our agents' existing Outlook has kept them from having to learn a new system.

Mark Magill, Manager, Network & Telephony, BCAA

There are over 1.2 billion people learning a language and the majority are doing so to gain access to better opportunities. Duolingo is the #1 most downloaded education app with 300 million total users worldwide. Duolingo's mission is to make language education free, fun and accessible for everyone in the world.

“Learning a new language is a very difficult task and we know that the hardest part is staying motivated so you stick with it. We use email to encourage our learners to practice every day and turn learning into a habit. Since 2012 when Duolingo launched, we've been using Amazon Simple Email Service (SES). We use it whenever we send emails to our customers, such as daily practice or newsletters. We chose Amazon SES because it integrates nicely with the rest of AWS’s powerful offerings, and we continue to use it because it has the scalability to send huge volumes of emails to hundreds of millions of learners reliably.”

Severin Hacker, CTO and Co-founder - Duolingo

EDF UK is Britain’s biggest generator of zero carbon electricity, supplies gas and electricity to homes and businesses across the UK. With a strategic goal of moving to a net zero future, IT modernization is a top priority.

“Emails are a core part of our omnichannel mix, we don’t just want to send messages but know that they are delivered and relevant. The SES console gives us the power to know that our customers are engaged in our story.”

Mark Askew, Head of Solutions and Architecture - EDF

FirstCry provides a wide range of products for babies, kids, and moms. FirstCry is one of the largest online shopping platforms for kids and has over 350 franchised brick-and-mortar shops in more than 125 Indian cities.

“ At FirstCry, consistent engagement with our consumers is critical for us to build customer trust. Our customers need a timely update on delivery status of goods, new offers, discount programs, availability of products in their shopping carts. We needed an email communication platform which could manage our sporadic high email volume spikes with consistent deliverability. We wanted a platform which is easy to set-up, native to AWS, secure, reliable & cost effective. We trust Amazon SES for email communication and are happy with the overall performance. “

Sumit Kumar , Sr. Director Cloud Engineering, Firstcry

Grab is a leading superapp in Southeast Asia for deliveries, mobility, and digital financial services, reaching more than 34 million monthly transacting users. 

“Amazon SES empowers us to scale our emails in response to demand as we expand into new cities across Southeast Asia. With Amazon SES managing our email transactions and marketing campaigns, we are freed from the burden of backend infrastructure maintenance. This allows Grab to redirect time and resources towards crucial tasks like optimizing inbox deliverability.”

Fhelicia Selas Selestin, Engineering Manager, Grab

“Canvas was born in the cloud, as the first fully SaaS learning management solution (LMS), and our platform supports K-12, Higher Education, and corporate continuing education. The heart of learning is the engagement between teacher and student. We use notifications in our applications to initiate communications through activities like changes to course content, grading, and scheduling time with an educator. Email is an important part of those communications and keeping students up to date. We looked for a global email partner that could provide scale to support our 4,000 customers across a variety of geographies, and Amazon Simple Email Service (SES) was the service that could meet our needs. We are also able to ensure important emails get to our students through sender configurations like DKIM and SPF. The email sending and deliverability of Amazon SES has helped us fulfill our mission of making education easy and accessible to everyone.”

Melissa Loble, Chief Customer Experience Officer – Instructure

Iterable is empowering the world’s leading brands to achieve world-class customer engagement at scale. Powered by the same technologies that propelled leaders like Twitter and Facebook, we are building tools for growth marketers wishing to captivate customers with messaging that matters when it matters.

"Here at Iterable, we are a customer engagement platform, which means we help businesses connect with their customers over various channels, like email. Email continues to be one of the most effective and preferred channels for communicating with consumers and businesses. Amazon SES has become an integral infrastructure partner to Iterable. The speed, reliability, and deliverability of Amazon SES has enabled our clients to spin up email marketing with lightening speed. In addition to supporting increased sending volumes, Amazon SES helps ensure stellar inbox deliverability across the board. We couldn't be happier with the performance of Amazon SES.”

Dave Schwartz, Head of Business Development - Iterable

Malaysiakini has been a pioneer of online independent news in Malaysia since 1999.

"We tried other email services and found Amazon SES better in every way, with faster message delivery and lower pricing. It reinforced why we decided to migrate to AWS in the first place. Many third-party solutions use AWS services in their core tech stack. The advantage of running our infrastructure natively on AWS is that we can replicate or reverse engineer most out-of-the-box solutions and run them at a lower price."

Aizu Ikmal Ahmad Chief Technology Officer, Malaysiakini

Netflix is the world's leading internet television network, with more than 150 million members in 190 countries. The Netflix Messaging team builds the systems and applications to communicate with members across various channels and relies on Amazon’s SES for email delivery.

Before we migrated to Amazon Simple Email Service (SES), Netflix had to maintain an in-house solution for sending emails. This in-house solution carried its own operational overheads, including running dedicated servers with email delivery software and optimizing email sending practices for each Internet Service Provider. We evaluated several email delivery solutions and decided on Amazon SES because it is flexible, affordable, highly scalable, has global reach, and promises excellent deliverability. Through a combination of the SES Dedicated IP offering and some strategies implemented on our end, after migrating to Amazon SES, we were able to streamline operations, improve Inbox Placement and increase our email sender reputation score.

Devika Chowla, Director of Messaging & Contact Engineering - Netflix

Learn more about Netflix and SES

OmegaCoders is a digital agency working on web and mobile applications. They blend creativity and expertise to craft tailored solutions that transcend expectations. From concept to reality, they are dedicated to delivering top-tier web and mobile experiences.

"After our previous provider changed their terms, we needed to look for a new email sender. We started using SES in February 2023, and soon found out that AWS' email service was easier to set up, deliverability rates were higher, and there was an increased speed of emails being delivered. SES allowed us to really build to our unique requirements, and we now feel like we have something that is better than what other vendors could provide. In fact, switching to SES has improved our open rate by 54%" 

Thomas van den Berge, CTO, Omega Coders 

As the largest Moodle™ provider in the world, Open LMS helps organizations and institutions offer a highly effective online learning and training solution. Open LMS leverages open-source software to deliver a highly effective, customized, and engaging learning experience.

"Because of the nature of our high-scale education technology operations, we may handle peaks of more than 50 million monthly emails on behalf of our customers. Unfortunately, with our existing solution, we didn't have the granular tracking, visibility, and scalability we required to optimize performance and value as we continue to grow. Therefore, we decided to migrate to AWS SES. Since then, we have not only seen cost reduction by 70%, but also now we have increased visibility and reporting granularity that we didn't have before."

Derek Brost, VP Engineering and Security, Open LMS

Pinpointe is a feature-rich, cloud-based email marketing software solution for B2B companies. Pinpointe’s award-winning system brings “big-business” features, services and automation capabilities to small and mid-size B2B email marketing customers at an affordable price. 

"We built-out and used our own email infrastructure to handle billions of emails monthly. However the complexities of managing deliverability have grown significantly more complex over the years. After running an extensive evaluation of SES and considering other options, we ultimately decided to use SES because of the value-added features, like IP address management. SES’ expertise in email is unmatched in the industry, and we reap those benefits. We’ve also found the deliverability services through Virtual Deliverability Manager (VDM) to offer valuable insights that help us better understand what’s happening on our email backend. Ultimately, SES’ infrastructure and value-add services made it a much better choice vs. managing our email infrastructure in house."

Craig Stouffer, GM, Pinpointe On-Demand

quirion is an award-winning German robo-advisor, founded in 2013, with more than 1 billion euros under management. quirion sends out five thousand emails a day to more than 60,000 customers.

"We chose Amazon Simple Email Service (SES) because it is an easy-to-use and cost-effective email platform. In particular, we benefit from email templates in SES, which ensure a consistent look and feel of our communication. These templates come with a styled and personalized HTML email body, perfect for transactional emails. Sometimes it is necessary to add attachments to an email, which is currently not supported by the SES template feature, but we were able to overcome this problem by creating a solution to use the SES template functionality and add file attachments."

Mark Kirchner, Email Engineer, quirion

Reddit is a network of communities where individuals can find experiences built around their interests, hobbies, and passions. With over 430 million global users monthly, Reddit is home to the most open and authentic conversations on the internet.

At Reddit, we want to help our users stay up-to-date with content and discussions that interest them the most. As we continue to evolve our engagement strategy, we needed an email provider that was flexible and could scale to support our millions of global users. We started using Amazon SES a few years ago to meet those needs and haven’t looked back.

Alex Riccomini, Senior Director of Business Development & Media Partnerships - Reddit

Salonized offers beauty professionals a complete platform that simplifies operations, removes tedious administrative tasks, and improves the client experience. 

"The customer experience is at the core of everything we do and email is an essential part of that model. We needed an email provider who understood our use case and offered the features important to our success. We met with several providers but chose Amazon SES because of their reliability, support model, and high deliverability rates, which help us comply with email sender requirements. Adoption was smooth and customer migration was fast. We have improved our inbox placement by 7%, and can now share deliverability metrics with our internal teams and customers."

Ali Faraj, Technical Lead at Salonized

Seetickets retails and distributes tickets for music, festival, theatre, sport, comedy, exhibition and lifestyle events, working with more than 5,000 clients globally.

Our legacy system for marketing campaigns and customer relationship management was complicated to use and expensive to manage. When evaluating new options, Amazon Simple Email Service stood out to us for its ease of use, reliability, and cost. We were able to integrate it into our new owned-and-operated CRM solution by ourselves, and using it has been very intuitive. In 2021, we have been able to send over 250 million emails, with a 99.8% delivery rate. Amazon SES has helped us build a cost-efficient CRM solution for our own B2C business and for our B2B clients in Europe, and we are looking forward to deploying it globally in 2022.

Franck Charrier, CTO - Seetickets France

StepStone is one of the world's leading next generation recruitment platforms. Through AI-powered hiring platform and smart autonomous matching technologies, StepStone aims to disrupt the way talent and all-sized businesses connect.

We send millions of messages a day using one of our many email providers. When we needed to decommission one of those providers, moving to SES from AWS was the obvious choice. We knew we needed an email platform we could trust to send high volume with reliable deliverability. Ultimately, we selected Amazon SES because of its simplicity, ease, and volume, and increased visibility. Now, we're able to use dedicated IPs to better measure our performance, and we manage our system with lower costs than ever before.

Lucas McGregor, Chief Technology Officer, Stepstone

Survalyzer supports market researchers, educational and scientific institutions, governmental organizations, and companies in creating and evaluating surveys in more than 50 languages to provide quick and meaningful insights.

We were outgrowing our previous on-premise solution when we started looking for cloud-based options. Our business had grown significantly, and we were sending over 200% more outbound email, so we needed a solution that could continue to scale with us. Using SES and the AWS specialist team, we were able to build a system that tracks each customer individually, so we can address risks before it affects our sender reputation. The SES virtual deliverability manager features have allowed us monitor our reputation on an automated basis, without the work it required previously.

Benjamin Lutz, CTO, Survalyzer

theMarketer is a versatile email and loyalty marketing platform that helps businesses streamline their marketing efforts, optimize resources, and communicate more effectively. Harnessing a suite of robust features, theMarketer provides businesses with the tools to forge and nurture meaningful customer relationships and enhance customer lifetime value. 

"As we designed theMarketer, our focus was on creating a tool that empowers businesses to communicate easier and smarter. We firmly believe that personalization is the heart of successful marketing and that emails are the ideal medium to build and deepen relationships, especially when combined with engaging loyalty programs. Ultimately, we’ve built a platform that evolves with the changing requirements of business’ today and bridges the gap between them and their customers.  SES has been important to this success because we can demonstrate high deliverability back to our customers, scale in response to unpredictable demand and with the seamless integration with our platform it ensures that each interaction remains personalized, meaningful, and impactful."

Rareș Bănescu, CEO, theMarketer 

Valant Medical Solutions, Inc. provides electronic health record software to behavioral health providers and practices. 

"By using AWS Communication Developer Services, we’ve given tools to providers that help them communicate more easily and stay in touch more frequently with patients in the channel of their choice. Our goal was to improve patient engagement, and we’ve done that."

James Jay, Chief Technology Officer at Valant Medical Solutions

VirtualData.io is pioneering AI software application solutions for processing unstructured data in the legal, healthcare, finance, and professional services industries and integrating them with existing enterprise work processes.

“Healthcare companies are often overwhelmed by the sheer volume of unstructured data they need to process during clinical trials. Our solution leverages Amazon Bedrock to extract data from thousands of FDA-regulated documents simultaneously. Once extracted, the data is processed and delivered to the customer via Amazon SES automatically. This end-to-end process has allowed our customers to reduce the time and cost associated with document review by up to 90%.”

Maya Ellington, Chief Product Officer at VirtualData.io