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    Barracuda Incident Response

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    Respond faster to email attacks.
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    Barracuda Incident Response

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    Overview

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    When email borne attacks evade security and land in your users inboxes, you need to respond quickly and accurately to prevent damage and to limit the spread of the attack. Responding to attacks manually is time consuming and inefficient, which allows threats to spread and damages to increase.

    Barracuda Incident Response automates these processes to ensure that you quickly identify the nature and scope of the attack, immediately eliminate malicious emails, and carry out remediation actions rapidly to halt attack progress and minimize damages.

    AWS customers, or even organizations who are considering AWS, can take advantage of AWS Private Offers https://www.barracuda.com/solutions/aws/private-offer  to receive a specialized price quotation from Barracuda, allowing you to negotiate terms, conditions, even discounts, either directly or through your trusted partner.

    Highlights

    • Slash the time between detection and remediation. Respond to attacks and stop the damage in minutes, with powerful delivered email search and rapid deletion from all inboxes.
    • Proactively identify security threats with threat insights. Identify anomalies that may indicate threats, based on insights gathered from analysis of previously delivered email and community sourced intelligence.
    • Prevent future attacks. Use intelligence gathered from previously remediated threats to continuously block future emails from malicious actors, and to identify your most vulnerable users.

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    Vendor Insights

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    Pricing

    Barracuda Incident Response

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    Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.

    1-month contract (1)

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    Dimension
    Description
    Cost/month
    Incident Response
    Email Protection Incident Response
    $3.90

    Vendor refund policy

    Please see Barracuda's website.

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    Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .

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    Delivery details

    Software as a Service (SaaS)

    SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

    Support

    Vendor support

    Support Hours: Basic Support Hours: 8:00 AM - 5:00 PM PST, Monday through Friday. Email support offered 24x7. Phone Support offered without any phone trees. You will actually speak to a live person. Support Phone Numbers: North America - 408 342 5300 Europe - +44 (0) 1256 300 102 Australia - +612 8019 7254 China - +86 400 720 8200 Japan - +81 3 5436 6236 India - +91 804 904 8600 Germany, Austria, Switzerland - +43 (0) 508 100 800 Support Website: https://www.barracuda.com/support  Support Email:support@barracuda.com 

    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

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    17 external reviews
    External reviews are sourced from G2  and are not included in the star rating for this product.
    Higher Education

    Saved our bacon!

    Reviewed on Oct 10, 2024
    Review provided by G2
    What do you like best about the product?
    This is an easy platform to get around in and loads of settings to customize what you need to do. The protection suite has definately saved us from end users with that notion to click-and-see!
    What do you dislike about the product?
    Probably the only downside I've ran into is the email log search could use more options for word/phrase searches in different fields.
    What problems is the product solving and how is that benefiting you?
    Rather than chasing email through Exchange Online tools Barracuda makes it easy to purge, find or just monitor messages.
    Lorenzo L.

    Email Gateway Defense

    Reviewed on Oct 10, 2024
    Review provided by G2
    What do you like best about the product?
    I love the ability to search for similar messages, especially if an email has been incorrectly delivered I can see all affected users for my record and then take the appropriate action. The support team for this product always does a great job when I have an issue on following up and making sure my needs have been met.
    What do you dislike about the product?
    I wish we could configure our domains in the message log instead of alphabetized to a custom order, quality of life item is all.
    What problems is the product solving and how is that benefiting you?
    Remediating harmful emails, making sure our end users are protected against phishing/malware campaigns.
    Lorenzo L.

    The importance of workflows

    Reviewed on Jul 19, 2024
    Review provided by G2
    What do you like best about the product?
    It is difficult to view each incident that is created, sure searching for similar messages is extremely helpful but I've found that creating automated workflows is extremely helpful in this process. A few months ago we started receiving a lot of campaigns with falsified MFA requests, notices about email's expiring that required users to re-register etc. Having the amount of hits broken down per workflow allowed us to identify how to better educate our users in preventative training rather than reactionary training to a potential incident.
    What do you dislike about the product?
    I would say the tagging when remediating an incident, there isn't a previous tag list that I can quickly utilize. I've resorted to logging various tags I use in a OneNote and manually copy pasting into this field.
    What problems is the product solving and how is that benefiting you?
    Capturing suspicious emails from users, especially the similar messages feature, that is extremely helpful when resolving large campaigns.
    Dave D.

    Enchanced Email Overwatch

    Reviewed on Jul 18, 2024
    Review provided by G2
    What do you like best about the product?
    Barracuda does a great job using A.I initiatives to protect our organization from harmful emails and blocking garbage mail.
    What do you dislike about the product?
    Limited options to select from the message log dashboard.
    What problems is the product solving and how is that benefiting you?
    Keeping harmful emails from coming into our mailboxes
    William M.

    Barracuda's Incident Reponse is a Must Have

    Reviewed on Jul 16, 2024
    Review provided by G2
    What do you like best about the product?
    After Barracuda's Email Gateway Defense and Impersonation Protection, Incident Response is a critical addition to you Cybersecurity tier of protection. It is with this that you can remediate (pull email out of mailboxes), investigate (see where it went, did anyone interact with it) and follow-up. An incredible tool!
    What do you dislike about the product?
    Barracuda is awesome. There is not much to dislike!
    What problems is the product solving and how is that benefiting you?
    Incident Response is very seemless and easy to us, which is good becuase often we are remediting an incident and a timely response is critical.
    View all reviews