Overview
Premium Customer Success for Prisma Cloud includes:
Onboarding Assistance - Our team will assist you during initial configuration to help you expedite your setup and follow best practices.
Technical Support - Preimum Customer Success provide 24 x 7 telphone support and 1 hour response times (S1)
Education & Training - Includes key knowledge transfer and training options to best take advantage of Prisma Cloud. Also provides access to free digital learning courses
Optimized Experience - Includes annual product health checks, customize success plans, periodic operations reviews, and executive business reviews.
Highlights
- Continous Assistance - Access to industry-leading security experts with 24 x 7 technical support
- Best Practices - Get onboarding and operationalization training and guidance from Customer Success to achieve maximum security
- Expedite Time to Value - Ensure your security infrastructure is set up and optimized quickly after purchase
Details
Pricing
Custom pricing options
Legal
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Resources
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Support
Vendor support
Palo Alto Networks Premium Support offering enhances your in-house resources with technical experts who are available to support your Palo Alto Networks security deployment. This support level also gives you access to Security Assurance to assist when a security incident occurs and you need to augment your staff with security experts.
- https://www.paloaltonetworks.com/company/contact-support
- US: 866 898 9087
- Int'l: +1 408 738 7799
- EMEA Support: +31 20 808 4600 (Available from all countries)
- APAC Support: +65 3158 5600 (Available from all countries)
- Japan Support: +01 2018 4025 (Toll free from Japan only)
- Australia Support: +1 800 002 378 (Toll free from
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