AI-Powered CX Proof-Of-Concept With AWS And Agentforce 2.0

Thoughtworks’ AI-powered customer experience proof-of-concept enables you to leverage AI to enhance customer interactions quickly and effectively. Over the course of eight weeks, Thoughtworks' consultants will work closely with your team to design, develop, and demonstrate a working prototype that integrates AWS and Agentforce. This engagement will provide you with valuable insights, reduce risks, and offer a clear path forward for your customer engagement strategy.

By the end of the engagement you’ll have a PoC to test and validate with stakeholders and customers, and act as a North Star for further product development.

While Thoughtworks’ engagement structure will adapt to your situations, here’s a typical structure of the PoC development activities.

Week 1-2: discovery and planning

• Understand business objectives and success criteria
• Analyse key customers segments and their needs
• Develop a project plan

Week 3-4: design and architecture

• Identify data sources for AI agent training
• Define customer experience and interactions
• Create solution architecture and technical specifications

Week 5-6: development

• Integrate AWS and Agentforce capabilities
• Conduct initial testing
• Train AI agent model
• Engineer prompts

Week 7-8: testing and demonstration

• Refine the prototype to improve results
• Perform comprehensive user testing
• Present the final POC to stakeholders for validation

During the eight-week engagement, you’ll see rapid progress on your Agentforce PoC through weekly showcases. By the end of the engagement, Thoughtworks will deliver a proof of concept that meets your customer engagement ideas, be they personalisation, timely answers, or proactive calls to action .

Here are a few other artefacts you should expect as part of the engagement.

• Detailed project plan for the PoC
• A value proposition for the CX product
• Solution architecture and design documents
• Summary of target customers and their journeys
• Forward-looking roadmap and recommendations

You and your organisation will be interested in Thoughtworks' AI-powered customer engagement PoC because it allows you to rapidly leverage AI-powered customer engagement on AWS and Agentforce. Here are some areas where clients have benefited from such an engagement:

• AI-powered customer service
• Enhancing customer engagement
• Optimising sales and marketing initiatives
• Validating Agentforce as a technology choice
• Exploring hyper-personalised experiences for customers
• Converting fans into superfans through AI-driven engagement

During this engagement Thoughtworks will advise you on AWS products and services such as AWS Lambda, Amazon S3, and Amazon SageMaker that you can employ to deliver the proof-of-concept.