I guess it works
It does work, but nothing is installed in the usual directories, it's slow, it's bloated. And it's very difficult to upgrade, for example, you can't upgrade PHP without creating an entire new installation.
Yes, the inability to upgrade PHP is baffling. Looking to migrate away from this. Customers beware.
Sorry to hear your experience did not go well. We would like to learn more about problems you encountered when using our solution. As you may know, we have made available guides to perform common request customizations in the solutions (https://docs.bitnami.com/aws/apps/wordpress). You can find there the guide about the directories structure (https://docs.bitnami.com/aws/faq/get-started/understand-directory-structure/) and how to migrate the data between WordPress' versions (https://docs.bitnami.com/aws/how-to/migrate-wordpress/). For times when you need additional support, we provide support from our engineers in our Community forum (https://community.bitnami.com/). We would appreciate if you could open a thread referencing this review at our community forum, to allow our team to review the issues you encountered and improve our documentation and application based on your feedback. Thanks!