Absolutely Atrocious
non stop issues with both Jaspersoft Studio and Jaspersoft Server.
- Tried to reach out to Tibco to determine if it was user error or a known bug and they immediatly tried to get us to pay for their 'support' which is limited to 12 cases per year.. works out to around $500 per case!
- zero support is available for AWS subscriptions. despite it being noted on their website, the only support available to AWS users is their hopeless forum. You need to pay for the 12 month license which is circa $7000 /yr then the $5500-6000 per year for support. For an entry level user, this could quadruple the application cost per year.
- Jaspersoft Studio is plagued with problems, we've been told to use the community version instead of the professional however the community doesnt offer charting etc.
- no ability to apply patches or updates to running instances. you need to back it up and restore it to a new one. This also means that any special configuration, SSL certificates or mail setup also needs to be copied.
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