Not working at all
I subscribed to a 30-day trial a couple of days ago, but it didn't work at all. The instructions were horrible. Then, Tutor charged me $508 today for a service that hasn't worked for a second, even though it's still within the 30-day trial period. The worst part is that there's no way to get support from Tutor.
I plan to dispute the charge with my bank and escalate the issue to AWS to request a full refund.
I believe your refund request was granted, right? Next time, I suggest you purchase and evaluate the hourly subscription, which is the default, and not the yearly one. You always have the option to switch back to the yearly pricing after you're satisfied with the product. We would also be curious to hear about what specific technical issues you faced. Without additional information it's difficult to help. You can get in touch either via the community forum or by email (you have our address).