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Very happy with our experience so far.
What do you like best about the product?
The flexibility to do what we want, we use many different intents/flows, and conditions based on those. We also are able to set parameters that help us ensure our customers are recieving correct information.
What do you dislike about the product?
We struggled with the documentation available on their Help Center. We are a rather technical team so we were able to figure it out but I would imagine it would be difficult for someone without as many tech savvy resources.
What problems is the product solving and how is that benefiting you?
It helps us reduce the number of chats that make it to our live agents in scenarios where their question could be resolved by viewing articles on our help center.
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Superb Zendesk
What do you like best about the product?
I can send and receive emails promptly & it helps save time with the macros.
What do you dislike about the product?
There is none that I dislike about Zendesk. If it were to change, can it be for the better.
What problems is the product solving and how is that benefiting you?
It has macros that we send to our customers. Macros help us by saving time to type emails.
The sales experience could use help.
What do you like best about the product?
We are new to the platform and the thing that I like most is the reporting.
What do you dislike about the product?
The sales process has caused our project to roll out much later than desired.
What problems is the product solving and how is that benefiting you?
It's not been depolyed just yet.
Easy to understand and have different portals and I am able to filter to get the correct information
What do you like best about the product?
filter mode, easy-to-find information, sequence according to date
What do you dislike about the product?
having same tickets in different folders
What problems is the product solving and how is that benefiting you?
Grammar and language because of the already available email to use
Truly Confounding
What do you like best about the product?
The option is easy to use and very much convenient in my workspace making my life much more easier
What do you dislike about the product?
No complaints currently as I frequently use Zendesk for customer support showcasing ease of integration of imformation
What problems is the product solving and how is that benefiting you?
Time consumption
Zendesk
What do you like best about the product?
Emailing sellers if you can't reach them over the phone to pass the message makes communication very easy.
What do you dislike about the product?
When Zendesk is slow and can't see forwarded emails.
What problems is the product solving and how is that benefiting you?
It solves the delay in delivering the message and this helps more whenever I can't reach the seller.
Excellent experience with Zendesk
What do you like best about the product?
We send emails easily to sellers and respond immediately.
What do you dislike about the product?
We can't see all the messages from the sellers frequently.
What problems is the product solving and how is that benefiting you?
We can receive and send emails to sellers easily.
Zendesk review
What do you like best about the product?
Zendesk is an amazing tool to communicate with your customers easily. The communication tickets from sellers to us or from us to sellers are stored and there are statuses used to make communication easy. in my area of work an open ticket means we have a notification from a seller(customer), pending tickets mean we waiting for a response, and on-hold everything is complete and the lead is about to be complete (cars are ready for sale) and solved everything needed to be done on that lead is done or the seller no longer wants to proceed. We have macros on ZD where you can send an email that is pre-written and you can choose the emails according to your circumstance. all departments are linked and we can assign each other tickets according to the departments it is in.
What do you dislike about the product?
sometimes emails can take time to reflect from the seller to us and manually assigning the tickets can be challenging when it re-assigned itself back.
What problems is the product solving and how is that benefiting you?
if the seller has communicated with us and there has not been any response from us there is a timer ZD has to notify us within the service level time and it notifies us if the ticket is breaching. this way we respond to customers in a timely manner
Zendesk for the winning team
What do you like best about the product?
Zendesk forwarder helps us to communicate faster with our clients, fast response, does not delay when it's comes to communicating with our clients as well.
The app also assists us to be able to respond to the sellers and help on regards of their issues that they are facing at that time, being able to know when your tickets are bridging.
The app also assists us to be able to respond to the sellers and help on regards of their issues that they are facing at that time, being able to know when your tickets are bridging.
What do you dislike about the product?
When it becomes slow when you need or have too many tickets thats need to be solved.
What problems is the product solving and how is that benefiting you?
Being able to receive tickets that needs to be solved in time, communicating with clients so they can see their value within the company in time as well.
I have had a great experience with Forwarder for Zendesk, it makes my work life easier.
What do you like best about the product?
The simplified process of sending macros to sellers and also being able to communicate with other colleagues from different departments using tickets.
What do you dislike about the product?
Sometimes one profile/vehicle can have a lot of tickets, which can be confusing at times.
What problems is the product solving and how is that benefiting you?
I am able to receive documents and photos from sellers who want to sell their vehicles. This makes my role/ job very easy to do.
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