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Zendesk Suite

Zendesk | 1

Reviews from AWS Marketplace

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External reviews

6,010 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Pamela Z.

Zendesk Review

  • August 20, 2024
  • Review verified by G2

What do you like best about the product?
I like Zendesk because I can send emails to customers with ease, I can see once a customer has responded to my email, and having macros helps I don't have to draft an email from scratch most of the time, I also like that I can easily locate tickets that needs my urgent attention and tickets that are if less priority. I use Zendesk daily to communicate with customers, it's also
good for customer support because I can see as soon a customer responds to my email and also ease of integration because it is linked to my talk desk so Ia m able to see the customers information before they even confirm GDPR
What do you dislike about the product?
What I don't like is that I can't delete an email sent by mistake or edit an email so that I can rectify an error.
What problems is the product solving and how is that benefiting you?
It is solving the operational burden and benefits me by being able to locate tickets from the ones that need my urgent attention, I am also notified if there is an internal response I don't have to keep on checking for feedback.

    Sisanda M.

Zendesk

  • August 20, 2024
  • Review verified by G2

What do you like best about the product?
Zendesk is reliable.
It makes interaction with customers or sellers very easy and fast, you can use it anytime.
What do you dislike about the product?
There is no option to un-send or edit an email once its been sent.
What problems is the product solving and how is that benefiting you?
It's reliable since you can share internal notes with your colleagues, and track everything that has been sent to the seller or customer.

    Sakhephi S.

Great reporting

  • August 20, 2024
  • Review verified by G2

What do you like best about the product?
Zendesk offers easily assessable reporting
What do you dislike about the product?
Zendesk has long loading times for certain reports
What problems is the product solving and how is that benefiting you?
Zendesk's ticket management option gives me live access to worked tickets. Offering a wide range of data on productivity and tickets worked per personal.

    Aviwe N.

Convenient Zendesk

  • August 20, 2024
  • Review verified by G2

What do you like best about the product?
Easy to interact with customers.
Makes communication professional.
Having macros.
Being able to solve tickets.
Being able to see who was working on a ticket previously.
Having to work on everyone's tickets.
What do you dislike about the product?
Not being able to un-send an email sent to a customer.
What problems is the product solving and how is that benefiting you?
Having side conversations makes it easy to solve certain problems related to the service we produce
Having Tittles for tickets to know which tickets to work on.
Solving customer issues is fast and user friendly

    Sthabile M.

How ease to use the app

  • August 20, 2024
  • Review verified by G2

What do you like best about the product?
It's very easy to use and helpful, we do need it for daily basis it being ease helps alot.
What do you dislike about the product?
If you did not assign the ticket to you, it doesn't show on your end even after working with it.
What problems is the product solving and how is that benefiting you?
Saves times as the response are quicker while on calls.

    Andile M.

Simplified workspace

  • August 20, 2024
  • Review verified by G2

What do you like best about the product?
The ability to integrate different departments to solve customer queries while ensuring that we can keep the basic functions that come with Zendesk for day-to-day uses.
What do you dislike about the product?
The integration of email domains is still a challenge but once that can be figured out then it becomes more sufficient to utilize daily.
What problems is the product solving and how is that benefiting you?
Forwarder for Zendesk is bridging the organization's gaps by resolving customer queries and responding to customers much more quickly. This enhances the level of service the organization gives to better benefit existing customers.

    Khanyisani S.

Zendesk is an efficient and easily accessible tool.

  • August 20, 2024
  • Review verified by G2

What do you like best about the product?
Zendesk makes it easy when receiving replies as they are directed back to the ticket. It also has cool features that allow you to link different tickets that belong to one user.
What do you dislike about the product?
I personally can not see anything wrong with the way forwarder for zendesk works as it always get the job done.
What problems is the product solving and how is that benefiting you?
It improves productivity and this helps drive more sales in a smaller amount of time.

    Mandisa C.

ZENDESK

  • August 20, 2024
  • Review verified by G2

What do you like best about the product?
it allows communication with the seller to be clear
What do you dislike about the product?
you can't delete email or erase any communication sent
What problems is the product solving and how is that benefiting you?
it helps with communicating with sellers and having a simple communication platform

    Computer Networking

Zendesk Review

  • August 20, 2024
  • Review verified by G2

What do you like best about the product?
easy comunication with clients and macros are available for easy massaging
What do you dislike about the product?
nothing, everything is as it should be for me
What problems is the product solving and how is that benefiting you?
easy macros to save time communicating with clients

    Telecommunications

Zendesk Experience

  • August 20, 2024
  • Review verified by G2

What do you like best about the product?
Zendesk makes communication much more easier, if you contact the seller or the line happens to disconnect. You can easily send an email back to the seller.
What do you dislike about the product?
When there is a system issue, it does not immediately update the ticket and we end up duplicating ticket.
What problems is the product solving and how is that benefiting you?
Providing busy sellers who are always at work and do not have time to answer their calls an update on the sale of their vehicle and the progress of the sale. This is done by sending them emails

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