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User-Friendly , very efficient and convenient .
What do you like best about the product?
Zendesk works fast, it doesn't limit the communication time between individuals. It's easy to access and we can resolve many issues that our customers query Immediately, making things easier for our customers and amongst each other.
What do you dislike about the product?
doesn't merge tickets, one can have many tickets that need to be attended to and solved
What problems is the product solving and how is that benefiting you?
All our customers can communicate with us in this way customers do not always need to call in for assistance. every employee in my department has access to Zendesk and view all tickets, emails /queries even if the ticket was not created by them, even if the assignee is not at work , someone else at work can still see those tickets and assist customers accordingly without delaying customer's journey.
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Ease of Use, Ease of Implementation, Ease to navigate and understand
What do you like best about the product?
Zendesk makes life easier to communicate with people that are using your services and people that are within your organization.
What do you dislike about the product?
Zendesk is still not able to merge tickets of the same person into one as it creayes multiple tickets for one person,
What problems is the product solving and how is that benefiting you?
They working on merging more tickets into one as it making it easier to eleminates so many tickets on our workflow.
Zendesk
What do you like best about the product?
It Is very helpful for my workflow with email response with customers
What do you dislike about the product?
The website can be a bit tricky when there are updates
What problems is the product solving and how is that benefiting you?
I get to create emails and check for tickets from customers that have been opened, this allows me to track if the customer has reviewed the email sent to them
Zendesk is an awesome tool but is also an awesome partner
What do you like best about the product?
Zendesk's capability to build different types of workflows for different types of use cases makes it the most dynamic system to own to support your business.
What do you dislike about the product?
There are some limitations on integration but Zendesk compensates that by allowing other 3rd party apps to integrate easily and seamlessly.
What problems is the product solving and how is that benefiting you?
Zendesk solves multitude of problems for the company including systems for customer management, internal ticketing, self service, etc.
We use Zendesk as out main work platform for solving tickets.
What do you like best about the product?
It is very easy to Instal.
We are able to handle customer tickets many at a time.
We use it daily to resolve the issues.
It has multiple features like Explore, support, Guide, Playlists.
Very easy to Integrate with other platforms.
We are able to handle customer tickets many at a time.
We use it daily to resolve the issues.
It has multiple features like Explore, support, Guide, Playlists.
Very easy to Integrate with other platforms.
What do you dislike about the product?
All is good as of now. Very helpful features.
What problems is the product solving and how is that benefiting you?
Handling live chats.
Multiple chats can be handled at the same time.
Emails, chats and call features are available.
Can see how many chats and tickets are in queue.
Multiple chats can be handled at the same time.
Emails, chats and call features are available.
Can see how many chats and tickets are in queue.
Zendesk review
What do you like best about the product?
it has granular integration options with most of the third party applications
What do you dislike about the product?
Princing needs to be reduced. currently we are paying 155$ per user per month
What problems is the product solving and how is that benefiting you?
Our product customers raising any issues, it comes to the Zendesk as a ticket and our team work on it towards resolution
Simple
What do you like best about the product?
It helps with working / and completing tickets. it also helps with keeping up with tickets that need some work done
What do you dislike about the product?
Sometimes manually having to put in sellers email addresses on the profile. If missed the email might not go to seller
What problems is the product solving and how is that benefiting you?
It solves by keeping tabs with what the seller needs or if the profile is complete. It also allows us to communicate with the seller and for the seller to communicate back to us in return
Excellent
What do you like best about the product?
It is easily acceptable as we use it on a regular basis, being able to communicate with customers as well as other departments via zendesk ticket.
What do you dislike about the product?
Ticket that are being incorrectly assigned to another department causing a delay in workflow
What problems is the product solving and how is that benefiting you?
The ticket priority workflow helps to work on the long standing tickets, we are able to be able to respond to customers timeously.
It's wonderful tool for supporting the customers via live chat and Email.
What do you like best about the product?
I really like the interface of chats and email that they have recently updated. Along with that the feature of member information that we can see on the right side and also on the left we can see whether the member is verified or not.
What do you dislike about the product?
Nothing to dislike but the interface can be more attractive.
What problems is the product solving and how is that benefiting you?
It's helping me solve the issues of sellers via live chat and email. I can solve both chat and email at the same time on the same tab after verifing the seller's details.
Zendesk maily is used for solving the customer related queries
What do you like best about the product?
I can easily see my assigned tickets, solved, pending and everthing in specific sections which is very useful and time saving. Implementation is also okay
What do you dislike about the product?
There is nop such thing I dislike about zendesk
What problems is the product solving and how is that benefiting you?
Helps me in taking action on the ticket
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