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Great product!
What do you like best about the product?
It's a great ticketing system for tracking issues and requests. Good reports and ease of use for the end user.
What do you dislike about the product?
Hard to setup alone. Need more whiteglove service options. It can be difficult to setup with the triggers and understanding what drives. Customer support is only available via email.
What problems is the product solving and how is that benefiting you?
The tickets make it easier to keep track of issues and the resolve. Also shows management reports of what issues are happening.
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Extremely Good!
What do you like best about the product?
Everytime if i had a problem with my log in i always reach out to zendesk asking any help. Zendesk never failed to help me not only me but my collagues.
What do you dislike about the product?
Zendesk is always good on us. as of the moment i never dissapoint on zendesk.
What problems is the product solving and how is that benefiting you?
Zendesk is our main help desk. They help on us to access our tools once we have encountered an error when logging in. They benefits by internal helpdesk management.
Performance
What do you like best about the product?
It's a real time technical support who normally helped on troubleshooting like if you do not have an access to your logins, they will help you by providing temporary login credintials and you will have an option to update the needed information. This helped me a lot whenever I have issues on my logins while working.
What do you dislike about the product?
If they're assisting volume of customers you will be waiting just a few minutes
What problems is the product solving and how is that benefiting you?
Updating my login credentials so that I have the option to access it again
Key in Organization!
What do you like best about the product?
This allows me to keep my tasks organized!
What do you dislike about the product?
I can't say that I have experienced any downsides to Zendesk?
What problems is the product solving and how is that benefiting you?
Task management
Easier, impossible!
What do you like best about the product?
It has an intuitive use and allows easy sharing of information with other work teams.
What do you dislike about the product?
When I am assigned a ticket, I do not receive any notification, it is something I do not like.
What problems is the product solving and how is that benefiting you?
I resolve requests from companies that require adjustments in the voicebots. As requested by the client, the ticket reaches the person in charge of the area.
Excellent, easy to use support tool
What do you like best about the product?
It makes our support operations fast, smooth and helps us achieve a high NPS score
What do you dislike about the product?
Nothing significant, but it is relatively expensive
What problems is the product solving and how is that benefiting you?
Managing support tickets effectively in a customer-centric, agile organisation. Helps us achieve high customer satisfaction and a high NPS score.
A huge change!
What do you like best about the product?
Its ease of use and we are always discovering new features!
What do you dislike about the product?
The statistics section (Explore) is quite complex.
What problems is the product solving and how is that benefiting you?
It allows us to respond more quickly. It also allows us to find all our requests in one place, and everything is archived!
Functional, But Lots to Learn
What do you like best about the product?
- I like that it's an all-in-one solution.
- Guests can easily and quickly navigate it.
- It's our one-stop solution for all support.
- Guests can easily and quickly navigate it.
- It's our one-stop solution for all support.
What do you dislike about the product?
- Compared to ServiceNow, there is a lot that Zendesk can learn from.
- Reporting suite is delayed, unlike ServiceNow.
- Everything is an add-on...
- Reporting suite is delayed, unlike ServiceNow.
- Everything is an add-on...
What problems is the product solving and how is that benefiting you?
- Centralized location for all support needs.
Best tool for support
What do you like best about the product?
Best for communication with clients and customer
What do you dislike about the product?
Nothing as of now as it is useful tool in the market
What problems is the product solving and how is that benefiting you?
Communication and complaint
Best ticketing tool for Customer Support
What do you like best about the product?
It is very good tool as it is easy to configure and train people on it as how to use.
What do you dislike about the product?
If we want to use our custom email id to send response to users to configure with we need someone with networking experts.
What problems is the product solving and how is that benefiting you?
As it is easy to configure I changed the theme of the chatbot or can create a custom theme which represent my brand.
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