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Zendesk has helped us take our user support to another level.
What do you like best about the product?
Zendesk offers us a feature rich platform to help us support our users. From simple trouble tickets to full blown workflows, we have what we need to increase our efficencies, track our progress and offer knowledge to our users. We are also big fans of Zendesk's integrations with many of the other products we use.
What do you dislike about the product?
Zendesk is expensive although we do find value in it.
What problems is the product solving and how is that benefiting you?
Zendesk has enables us to create workflows that create a better onboarding experience for our employees and helps us keep better track of our device fleet.
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My Zendesk Support Suite review
What do you like best about the product?
Coming from ServiceNow I do like how Zendesk is more intuitive and has a better user interface/user experience. We've really utilized the guide section to curate "how to "guides for our end users, which has been quite helpful. The overall experience has really made it easier to provide support.
What do you dislike about the product?
I think the issues we've come across are really a niche thing and more of an "us" issue. It has actually been a while since it cropped up, so I unfortunately don't even remember what it was.
What problems is the product solving and how is that benefiting you?
It has so far been a true "all in one" solution for our needs. We recently went "live" with our FAQ section and that has been a huge benefit.
Best system ever
What do you like best about the product?
It has alot of features making it easier to use,and communicate with customers.
What do you dislike about the product?
There's nothing I would say I dislike at the moment.
What problems is the product solving and how is that benefiting you?
It assists me in resolving customer queries by communicating with customer . It also provides me with all the customer information making easito find more than one way to reach them.
Easy and Organizex
What do you like best about the product?
The interface is easy to use and the option to create child tickets help to keep multiple teams on tje same page to accomplish a common goal.
What do you dislike about the product?
I would like a better layout of when child tickets are completed so I don't have to go into them and check what the status is.
What problems is the product solving and how is that benefiting you?
Keep track of who is working on what incident or request
Zendesk Presentation was very well planned and coordinated. Great speakers
What do you like best about the product?
Ticketing system, knowledge base and it's easy to run most reports
What do you dislike about the product?
You cannot run live reports or history reports on agents use of time in the call queue
What problems is the product solving and how is that benefiting you?
It provides a history of customer calls and it is easy to send them KB articles and macros to quickly resolve tickets.
Zendesk is the best
What do you like best about the product?
It has everything we need from a support perspective
What do you dislike about the product?
No complaints. We really enjoy using zendesk.
What problems is the product solving and how is that benefiting you?
It has our tickets and chats all in the same place. Also easy to collaborate cross functionally.
Great for Data Analytics and Efficiency
What do you like best about the product?
I like that there are routing abilities and grouping areas. I also thing that the use of AI will be great.
What do you dislike about the product?
There should be a sandbox where we can test things out before going live.
What problems is the product solving and how is that benefiting you?
We are able to track responses to our customers in a more concrete way.
Intriguing
What do you like best about the product?
The functionality, what can be integrated with zendesk as well as the utilization of automation through zendesk
What do you dislike about the product?
There isn't anything that comes to mind.
What problems is the product solving and how is that benefiting you?
Ease of access. It is nice that we are able to upload KBs for users to access before they submit a ticket
User Friendly
What do you like best about the product?
Simple and easy to understand and the features are awesome
What do you dislike about the product?
Limited characters you can write in the comment box.
What problems is the product solving and how is that benefiting you?
It help me organize my daily tasks
Helpdesk software at its best
What do you like best about the product?
Automations and integrations - deadly combination.
What do you dislike about the product?
Sometimes, basic features required paid integrations.
What problems is the product solving and how is that benefiting you?
Centralise csutomrer problems from various channels and address them in a unified way.
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