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Zendesk - CRM review
What do you like best about the product?
Very ease to use with a friendly interface with better integration and easy to do so based on the frequency of using it.
What do you dislike about the product?
Exporting bulk reports have been excluded unlike before
What problems is the product solving and how is that benefiting you?
Integration of creating, updating and solving of tickets in bulk
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Easy to use and user friendly
What do you like best about the product?
It helps you by sorting the severity of the issue, provides timely update
What do you dislike about the product?
Nothing, I think Zendesk is already perfectly fit for a customer support
What problems is the product solving and how is that benefiting you?
I think there's no problem that Zendesk provides
TeamZendesk
What do you like best about the product?
Zendesk is very easy to use and has many features.
What do you dislike about the product?
There was ntohing to complain about. I've been very content with using this app.
What problems is the product solving and how is that benefiting you?
I can communicate with our tech support if need be with no hassle
Zendesk is the best platform to provide support to our users
What do you like best about the product?
Zendesk is easy to use and intuitive, mostly on chats
What do you dislike about the product?
Fast chat assistance with all users. Easy follow-ups through emails
What problems is the product solving and how is that benefiting you?
Help us to adress all users requests through chat an emails
Ozonatel review
What do you like best about the product?
Its very helpful intergration with ozonetel and zendesk
What do you dislike about the product?
It mimimises our work , effectively, by identifying duplicate tickets
What problems is the product solving and how is that benefiting you?
It consolidates customer interactions from various channels (email, chat, social media) into one platform, making it easier for support teams to manage inquiries.
Review of a ticket solving and time management tool: Zendesk
What do you like best about the product?
The best part about Forwarder for Zendesk is:
It is easy to allocate work to the employees by making chanels and group and allocating work in them.
The managers can determine the performance of the employees through it's work scheduling feature like when an employee is taking chat he/she has to put the status on chat and like while doing tickets they have set tickets. This makes it easy for them to know the availability of person for chat and email.
Zendesk is used as part of daily work.
It can be easily implemented with other tools.
It is also used for the people who work as a customer support team.
It is easy to allocate work to the employees by making chanels and group and allocating work in them.
The managers can determine the performance of the employees through it's work scheduling feature like when an employee is taking chat he/she has to put the status on chat and like while doing tickets they have set tickets. This makes it easy for them to know the availability of person for chat and email.
Zendesk is used as part of daily work.
It can be easily implemented with other tools.
It is also used for the people who work as a customer support team.
What do you dislike about the product?
As such I don't feel like there is anything that I don't like.
What problems is the product solving and how is that benefiting you?
Earlier I had choose the tickets form the queue and it was difficult to take tickets from such a big queue after the use of this It has been easy for me to pick tickets as there is separate channel for my time so, I don't have to look for the tickets.
Zendesk Review
What do you like best about the product?
It helps answer guest questions and problems all in one place. The ticket system makes it easy to tag guest issues for reporting and it's easy to direct tickets to the management team in the field from the corporate office. Plus, it connects with different communication channels like our webstite, social media channels, and chat so everything is in one place for the most part.
What do you dislike about the product?
It doesn't have a robust reporting option and it doesn't work well with instagram and tiktok private messages. Also, it could have more advanced analytics and insights that'll assist with letting the company know about any guest concerns.
What problems is the product solving and how is that benefiting you?
It assists with reaching out to customers and getting their replies in one system.
Zendesk support system is very poor
What do you like best about the product?
Product looks good. reports and features are up to mark
What do you dislike about the product?
They have not a support system to help the customer. Either we have to stuck with their partners or we have to everithing at own.
What problems is the product solving and how is that benefiting you?
Actually Zendesk could not solve any of my problem and there was not any benifit of applying time and affort in its implementation
Convenient and reliable
What do you like best about the product?
easy to use especially for chats. Very reliable
What do you dislike about the product?
Zendesk is very reliable and easy to use there's no bad reviews
What problems is the product solving and how is that benefiting you?
Be able to be in contact with customers.
Functional and best in field
What do you like best about the product?
functionality, support quality, customizability, integrations with everything
What do you dislike about the product?
lacking depth in integrations, long time for feature release
What problems is the product solving and how is that benefiting you?
One stop shop for all our customers needs in one place
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