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Simple communication
What do you like best about the product?
Easy to communicate with my colleagues. As an online English teacher, I need fast answers and this helps me speak right away with someone.
What do you dislike about the product?
Too simple of a design. Needs updating.
What problems is the product solving and how is that benefiting you?
Fast communication
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Great task tool
What do you like best about the product?
It was easy to use and visually appealing.
What do you dislike about the product?
It was a little dated in terms of navigation
What problems is the product solving and how is that benefiting you?
See tasks and projects across the organization and assign roles to each task leader
Recommendations to others considering the product:
N/a
I’ve used this on the company’s website for testing purposes and it passes the usability test easil.
What do you like best about the product?
It’s very minimalistic, there when you need it and out of sight when you don’t.
What do you dislike about the product?
There is really nothing I can say I didn’t enjoy about it. It just works
What problems is the product solving and how is that benefiting you?
Helping customers navigate to make reservations online or by phone.
Great ticketing software
What do you like best about the product?
It's easy to keep track of tickets and issues, the user interface is unique but doesn't interfere or confuse
What do you dislike about the product?
Can't always categorize tickets in similar groups. There wasn't a way to group separate tickets for investigative purposes
What problems is the product solving and how is that benefiting you?
Issues and problem tracking
Recommendations to others considering the product:
It's a decent software for smaller companies but if it's within your budget opt for a more robust solution
Online ticketing system
What do you like best about the product?
How easy it is to manage email service ticket. I like very much the possibility to manage all cases in a single platform, keeping track of all related customer's communications.
What do you dislike about the product?
It need advanced skill to manage complex worklows and SLAs for different group of clients.
What problems is the product solving and how is that benefiting you?
Help Desk and Customer support
CSM that work with Zendesk
What do you like best about the product?
It is pretty easy is to create a support section for our website (the gateway to our platform).
The ability to communicate with the customers and with the Support team on the same platform is amazing.
In addition, there are lots of APPS/integrations that can be added we are awesome. Apps like customer status, customer information etc.
Bottom line - In our company, different teams (support, R&D, CS) can work together and communicate clearly and effectively with our customers in one single point of truth.
The ability to communicate with the customers and with the Support team on the same platform is amazing.
In addition, there are lots of APPS/integrations that can be added we are awesome. Apps like customer status, customer information etc.
Bottom line - In our company, different teams (support, R&D, CS) can work together and communicate clearly and effectively with our customers in one single point of truth.
What do you dislike about the product?
I think that the UX can be dramatically improved. Esappacitly for customer-facing end-user experience (the Non-technical customers).
In addition, the WYSIWYG - should be dramatically improved as well. in 2018, we must have the ability to paste images easily (and not via attachments).
In addition, the WYSIWYG - should be dramatically improved as well. in 2018, we must have the ability to paste images easily (and not via attachments).
What problems is the product solving and how is that benefiting you?
Support Tickets management and ticket communication (both internally and externally).
Recommendations to others considering the product:
I heard that Zendesk is easy to implement. The value of using Zendesk is great.
Easy ticket management system
What do you like best about the product?
It is the best tools for sharing support responsibilities with other employees and solutions can be easily linked or added to customer responses.
What do you dislike about the product?
It takes time to generate any ticket and sometime I faced the tickets were merged because of no reason or other technical issues.
What problems is the product solving and how is that benefiting you?
We use it in our company as a support section for our website. If anyone needing help, we goes there.
Easy ticket management and tracking of the tickets are well developed.
Easy ticket management and tracking of the tickets are well developed.
Recommendations to others considering the product:
Of course, anyone is looking for the ticket management system , is a good option for them
Quick response
What do you like best about the product?
They answer my questions so I can get back to work.
What do you dislike about the product?
Slow at certain time periods. Waiting for an answer can be long sometimes.
What problems is the product solving and how is that benefiting you?
Verifying info.
Leader in ticketing support
What do you like best about the product?
Ease of use, cross compatibility on different platforms, file type support.
What do you dislike about the product?
Did have somewhat of a rocky period of outages.
What problems is the product solving and how is that benefiting you?
Customer/Client Support via email and Voice mail.
Zendesk is a fantastic tool to connect your agents.
What do you like best about the product?
I love that it can utilize both group rooms as well as individual chat rooms at the same time.
What do you dislike about the product?
There is nothing to dislike, the program is phenomenal.
What problems is the product solving and how is that benefiting you?
It allows all agents to be connected at the same time to instantly identify system issues or problems. This takes away the needless time lapse of individual issues being found after tedious searching.
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