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Rocket.Chat Server

Rocket.Chat | Rocket.Chat server 6.13.0

Linux/Unix, Ubuntu 20.04 - 64-bit Amazon Machine Image (AMI)

Reviews from AWS Marketplace

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External reviews

329 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Evandro L.

I use Rocket.Chat on a daily basis

  • February 28, 2023
  • Review verified by G2

What do you like best about the product?
The hability to personalize settings, user permissions and the app makes Rocket Chat the best solution for enterprise communication with internal customer as well as final customers.
What do you dislike about the product?
The documentation website is not quite clear and misses some os the amazing features that comes along with community and enterprise options. Also the docs page should be available on other languages.
What problems is the product solving and how is that benefiting you?
Facilitar communication with other team members as well as final customers. With it we can solve problems in a fast manner as provide the final user with a great customer experience.

    Laila C.

Rocket.chat is a friendly platform and a easy way to comunicate.

  • February 28, 2023
  • Review verified by G2

What do you like best about the product?
I like we can create different channels and group conversation. And the idea our devs can change some features to match our necessities.
What do you dislike about the product?
Sometimes it can has bugs and I'd like I could call someone directly.
What problems is the product solving and how is that benefiting you?
We are a remote company and use Rocket.chat as our communication platform.

    Pedro S.

Really Good

  • February 28, 2023
  • Review verified by G2

What do you like best about the product?
It's really simple to use and delivers a lot, it's really straight foward to setup and provides a lot of insights for administrators.
What do you dislike about the product?
At the start we had some issues with estability and sometimes people get a lot of memory usage, but things got a lot better and also dark mode. Today, I really feel it's lacking a right click feature to show the options, instead going all the way to the right side and click on the three dots. I really like to compare rocket to Discord, since they share a lot of similarities, and this right click feature is something we really want.
What problems is the product solving and how is that benefiting you?
Today we have so much better time on set up accounts and as soon as a new employee joins, with a few steps he's ready to go. Also as we have older employees, they got used fast to the rocket chat. It's a really good chat.

    Daniela M.

Recomendo muito!

  • February 28, 2023
  • Review provided by G2

What do you like best about the product?
Recomendo muito a Rocket.Chat porque ela atende bem as questões de comunicação da organização justamente por ser funcional, organizado, tem ótima integração com os aplicativos e suporte com configurações personalizadas.
What do you dislike about the product?
Até o momento identifico como sendo uma plataforma muito boa e ainda não encontrei aspectos que gostaria de melhorias.
What problems is the product solving and how is that benefiting you?
Comunicação interna na empresa e entre times.

    Yasmim S.

Rocket.chat rocks!

  • February 28, 2023
  • Review provided by G2

What do you like best about the product?
I have been using Rocket.Chat for a few months now and I am really impressed with the platform. It is easy to use and set up, offers a wide range of features, and is extremely customizable to meet my needs.

One of my favorite things about Rocket.Chat is the ability to integrate it with other tools we already use, like Trello and Google Drive. This helps us keep all our information in one place and streamlines our workflow.

Additionally, Rocket.Chat has excellent customer support. Whenever I've had a question or issue, the support team was quick to respond and offered helpful solutions.

Overall, I would highly recommend Rocket.Chat to any team looking for a reliable, user-friendly communication platform packed with useful features. It truly is one of the best chat solutions available in the market today.
What do you dislike about the product?
The poor user interface and bugs that keeps going all day long
What problems is the product solving and how is that benefiting you?
It helps to communicate with my team

    Andrey C.

Simplicity

  • February 28, 2023
  • Review provided by G2

What do you like best about the product?
The ease of using rocket.chat was what most caught my attention. It is a simple software and fulfills the purpose of communication well.
What do you dislike about the product?
What I don't like about rocket.chat is that it was sometimes slow when sending gifs.
What problems is the product solving and how is that benefiting you?
The app version makes communication much easier when traveling. Your app is consistent and simple to use.

    Sergio Paulo F.

User-friendly and easy to learn

  • February 28, 2023
  • Review verified by G2

What do you like best about the product?
I love opensource solutions, and everything those kinds of tools can do. Omnichannel is the present and the future of customer support
What do you dislike about the product?
Push notifications and features are too limited on the free version
What problems is the product solving and how is that benefiting you?
Can answer multiple customers at the same time that I use it for internal collaboration. That saves us time

    Juliana P.

Ótima utilização

  • February 28, 2023
  • Review verified by G2

What do you like best about the product?
Fácil criação de discussões e dinamismo.
What do you dislike about the product?
Não conseguir inserir uma nova pessoa na discussão.
What problems is the product solving and how is that benefiting you?
Dinamismo nas conversas do dia a dia do trabalho

    Paula F.

The version of Rocket Chat I used wasn't complete enough to satisfy the communication needs I had.

  • February 28, 2023
  • Review provided by G2

What do you like best about the product?
The idea of replacing WhatsApp or other personal apps to business communications.
What do you dislike about the product?
Rocket.Chat uses english as it's standard language for communication - even with brazilian companies (at least it used to).
What problems is the product solving and how is that benefiting you?
Rocket.Chat tried to solve the problem caused by the usage of personal accounts on WhatsApp for business treats.

    Fabio M.

Very good interface and a lot of features.

  • February 28, 2023
  • Review verified by G2

What do you like best about the product?
Ease of use and many good features for everyday use
What do you dislike about the product?
The phone app could improve. Some updates break some functionality.
What problems is the product solving and how is that benefiting you?
Communication between company employees
Thematic working groups
Omnichannel service
Task automation through bots

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