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Rocket.Chat Server

Rocket.Chat | Rocket.Chat server 6.13.0

Linux/Unix, Ubuntu 20.04 - 64-bit Amazon Machine Image (AMI)

Reviews from AWS Marketplace

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External reviews

332 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Juliana P.

Great use

  • February 28, 2023
  • Review verified by G2

What do you like best about the product?
Easy creation of discussions and dynamism.
What do you dislike about the product?
Not able to add a new person to the discussion.
What problems is the product solving and how is that benefiting you?
Dynamism in everyday work conversations


    Paula F.

The version of Rocket Chat I used wasn't complete enough to satisfy the communication needs I had.

  • February 28, 2023
  • Review provided by G2

What do you like best about the product?
The idea of replacing WhatsApp or other personal apps to business communications.
What do you dislike about the product?
Rocket.Chat uses english as it's standard language for communication - even with brazilian companies (at least it used to).
What problems is the product solving and how is that benefiting you?
Rocket.Chat tried to solve the problem caused by the usage of personal accounts on WhatsApp for business treats.


    Fabio M.

Very good interface and a lot of features.

  • February 28, 2023
  • Review verified by G2

What do you like best about the product?
Ease of use and many good features for everyday use
What do you dislike about the product?
The phone app could improve. Some updates break some functionality.
What problems is the product solving and how is that benefiting you?
Communication between company employees
Thematic working groups
Omnichannel service
Task automation through bots


    Jorge A.

Communication when you need it, whom you need it with.

  • February 28, 2023
  • Review verified by G2

What do you like best about the product?
That is simple yet powerful and extensible. That there is active development in it and that it seems to be ever extensible.
What do you dislike about the product?
They could look more at the competition and not only Slack, Rockechat needs to be top of the spear and define the market.
What problems is the product solving and how is that benefiting you?
They are improving their reporting suite and actively working on creating a comprehensible business experience that renders actionable results and enhances the business workflow.


    Maria Clara G.

A very good communication software

  • February 28, 2023
  • Review provided by G2

What do you like best about the product?
Easy to use, ability to create, join, and leave channels, and quick start to team collaboration. All the features are excellent.
What do you dislike about the product?
Nothing to add. I really like using Rocket.chat!
What problems is the product solving and how is that benefiting you?
Having good communication with my team even during the pandemic years, when everything suddenly changed from in-person to remote.


    Agustin M.

Recommendable, with improvements to apply

  • February 24, 2023
  • Review verified by G2

What do you like best about the product?
What I like the most is the possibility of integrating with different applications, and the configuration it offers is customizable and adapts to each organization.
The management of users with their permissions and roles is very good.
The connection with external applications.
The usage statistics.
What do you dislike about the product?
I don't like it when unexpected errors occur when performing some type of configuration, there should be better exception handling, as the errors are not easy to identify.
The mobile application can improve, especially in its performance, as it is not very smooth, and in its design, improvements could also be applied.
I am not pleased with the user experience regarding the way messages are written and their format.
What problems is the product solving and how is that benefiting you?
Rocket.Chat solves the way of communication between employees of the organization and external clients who depend on it. With its functionalities, it benefits us with quick and easy access to relevant information for the organization through channels associated with a bot and integration in between.


    Julio A.

Challenges, agility, and breaking paradigms.

  • February 24, 2023
  • Review verified by G2

What do you like best about the product?
The platform allows customer service to be carried out quickly and dynamically. The ability to send audio and files, in addition to text, greatly aids interaction.
What do you dislike about the product?
The platform sometimes seems unstable, in the video recording section not capturing the computer screen. Request for comments at the end of the service. And also the impossibility for those attended to view the response on devices different from the one that requested the service.
What problems is the product solving and how is that benefiting you?
This question becomes a bit difficult to answer because we constantly face some challenges, and it is somewhat difficult to identify how much of the system we are using is from Weni and how much is from Rocket.Chat.


    Pedro W.

Very easy to use and good organization

  • February 24, 2023
  • Review provided by G2

What do you like best about the product?
I liked rocket chat for it's simplicity and the ability to create multiple channels to organize work topics. On my current job we use slack and I see very similar upsides on both of the tools.
What do you dislike about the product?
We used to have temporary outages on our company's rocket chat. I don't know if it had to do with how it was hosted for us or something like that. From what I remember we didn't have voice chat at the time, so we had to rely on other tools like discord or Google meet.
What problems is the product solving and how is that benefiting you?
Rocket chat helped us have fast communication between team member and a centralized place for all of our messages. That helps us move faster and also have a place where we can see the history of the development of the company.


    Monique B.

Choosing Rocket Chat helped qualify our product quickly, efficiently and seamlessly

  • February 23, 2023
  • Review provided by G2

What do you like best about the product?
being able to use a complete communication tool that adds a lot of value to our business
What do you dislike about the product?
point of improvement would be to have a more complete documentation with important information for our developers
What problems is the product solving and how is that benefiting you?
we needed a market tool that would enable quick integration with our tool to provide safe, fast and qualified communication between our healthcare team and its members


    Sasi k.

One of the best tool to interact with colleagues

  • February 23, 2023
  • Review provided by G2

What do you like best about the product?
It's like common interaction tool used in companies but the thing here is it's cheap in cost compared with other tools. Offers best solution
What do you dislike about the product?
The UI of the rocket chat should be improved very much when I last used it 17 months ago the UI is bad and also the mobile application needs to be improve and right now I heard there a step ahed
What problems is the product solving and how is that benefiting you?
We are using rocket chat in the company as an communication tool to interact with the colleague's