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Rocket.Chat Server

Rocket.Chat | Rocket.Chat server 6.13.0

Linux/Unix, Ubuntu 20.04 - 64-bit Amazon Machine Image (AMI)

Reviews from AWS Marketplace

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External reviews

329 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Carlo G.

Rocket.chat Rocks

  • December 21, 2022
  • Review provided by G2

What do you like best about the product?
Simple to use, deliver what they promisse, the solution is stable and the deal with the commercial teams is easy
What do you dislike about the product?
The email solution on the omnichannel feature needs improovment
What problems is the product solving and how is that benefiting you?
We embed rocket.chat as part of our solutions, delivering chatbots with high capabilities and using rocket as one of the our best partners to human takeover


    Alisson L.

A Lot of features and easy to use.

  • December 20, 2022
  • Review verified by G2

What do you like best about the product?
Easy to install and use. It's easy to integrate and send messages between members.
What do you dislike about the product?
For developer New features can be harder, The documentation is poor and sometimes I found bugs.
What problems is the product solving and how is that benefiting you?
In my Company, a could change the Whatsapp Business to Rocket.Chat + WB API and center the communication.


    Information Technology and Services

Overall a great experience using Rocket.Chat for nearly 3 years! Pretty awesome being an Admin!

  • December 14, 2022
  • Review verified by G2

What do you like best about the product?
Functionality, integrations, Admin panel, Livechat agent management, there's a lot to like with Rocket.Chat and there's a lot of power under the hood.
What do you dislike about the product?
Self-hosting on your own server is very doable but can be tricky at times with regards to upgrades and backups. I wish there was a tier between $0 and $7.
What problems is the product solving and how is that benefiting you?
Rocket.Chat is giving Slack a run for its money and that's awesome. Being open-source is awesome too. We get much better value from Rocket.Chat than say Slack.


    Automotive

Lite communication tool to communicate across teams

  • November 16, 2022
  • Review verified by G2

What do you like best about the product?
1. Possible to get windows notifications either by using the rocket chat app or the website.
2. Create groups and link them with other tools (Jira, Jenkins).
3. Making a call is also something new that I appreciate.
4. Quote sentences and inline code are great basic features
What do you dislike about the product?
1. As it's a lite communication tool, GUI is a little basic and does not provide many options compared to other expensive tools. So overall the usage of it is limited but still efficient for specific use cases.
What problems is the product solving and how is that benefiting you?
1. Communication with different teams. Using a web or app application is possible (So it can be also launched on Mobile to get a notification when someone sends you a message).
2. BUG track when a group is created to follow the status, you can add/remove members to the group.


    Jennifer G.

Rocket.Chat Review

  • November 01, 2022
  • Review provided by G2

What do you like best about the product?
Chat abilities, share attachments, emojis :)
What do you dislike about the product?
Nothing really negative to say about Rocket.Chat :)
What problems is the product solving and how is that benefiting you?
Chat/Instant Messaging, etc.


    Leisure, Travel & Tourism

Scalable Group Messaging with good cost benefit

  • October 28, 2022
  • Review provided by G2

What do you like best about the product?
Rocket.Chat is a solution with outstanding performance and offers a good cost-benefit in its Saas version. The service meets all security requirements and allows many simultaneous users to send messages in different rooms. The interface is interactive and similar to other alternatives available on the market, and it is possible to access the platform on most devices. Therefore, this service meets the expectations of our team, and I believe that of most companies of all sizes.
What do you dislike about the product?
We've already had occasional errors related to notifications not being sent and the room's search engine not working correctly. However, support promptly helped us resolve such issues. Overall, we've had a good experience with Rocket.Chat.
What problems is the product solving and how is that benefiting you?
We used other forms of communication within the company. However, it was necessary to centralize this exchange of information in a single system so that everyone was aware of requests and discussions of information within and between teams. For this, we chose Rocket.Chat, which brought several benefits, such as improving the flow of information and ensuring that everyone has access to the information they need to perform their tasks correctly.


    Natwar M.

Rocket.Chat Overview

  • October 04, 2022
  • Review provided by G2

What do you like best about the product?
Being the biggest open source communication platform for organizations, it is helpful for secure communication between employees, colleagues, business partners, customers and all related stakeholders without any data ownership.
What do you dislike about the product?
It lacks some essential points, like it can't be integrated with SharePoint, so the status update is not possible during meetings, old text is challenging to find, and some minor stability issues that can be fixed, like chats refreshing.
What problems is the product solving and how is that benefiting you?
Rocket.Chat is a super alternative for Slack with low or no license cost, documentation is great, it's easy to use and provides a nice community to chat with all the business related people.


    Information Technology and Services

Handy and Diverse Communication Tool

  • September 17, 2022
  • Review provided by G2

What do you like best about the product?
Quick communication tool with a number of customisable features. The option to search specific messages in a chat, reply to messages and jump to messages is the feature I use most and like the best. When looking for solution for a query in a channel, it becomes easy if you use keywords related to your issue for searching, if the solution is already provided, you can use it. The reply feature results in less confusion and more clarity regarding an ongoing conversation. The tool is very quick, sent messages can be deleted . Sharing files and images is also a feature that widely used by our team.
What do you dislike about the product?
The jump to message feature sometimes crashes the application and it stops working. There is a lag in the application if a channel is highly active and multiple users are communicating at once.
What problems is the product solving and how is that benefiting you?
Quick conversation tool. Has channels/forums for respective categories, so it's easier to get solutions to your problem and your queries answered. You can see messages shared before you joined a channel which helps in navigating through your issue more efficiently.


    Maulik V.

An handy feature complete easy to use chat software for your company

  • September 06, 2022
  • Review provided by G2

What do you like best about the product?
It's open source, work flawlessly, you can host on your own infrastructure. reliable and works at it's best
What do you dislike about the product?
Migrating to another server is problematic sometimes. so only thig I disliked is about migrating to another server.
What problems is the product solving and how is that benefiting you?
It's too cost effective and keep my whole team on desktop, android, ios and web. it keeps everyone of us connected


    Serhii N.

Good for business because it is free and has SSO and administration of channels

  • August 09, 2022
  • Review provided by G2

What do you like best about the product?
authorization through Gsuite (SSO)
it is free
There is a possibility to create channels without the ability to write messages
What do you dislike about the product?
UX\UI is bad, Skype or Slack is much better, but some basic functionality doesn't exist. Look slike beta version
What problems is the product solving and how is that benefiting you?
authorization through Gsuite
Administration for channels