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Rocket.Chat Server

Rocket.Chat | Rocket.Chat server 6.13.0

Linux/Unix, Ubuntu 20.04 - 64-bit Amazon Machine Image (AMI)

Reviews from AWS Marketplace

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External reviews

329 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Dina S.

An Open Source Chat Tool that Supports Multiple Integrations

  • May 29, 2023
  • Review provided by G2

What do you like best about the product?
Rocket.Chat is open source, implying that developers can continuously submit their contributions.

The paid subscription is affordable, starting at $7 a month.

It can be used for audio and video meetings/conferences.

Rocket.Chat is also customizable and supports integration with third-party apps.

It supports collaboration.
What do you dislike about the product?
Even though there is a free subscription, one has to get a paid subscription to remove limitations to strategic routes and endpoints.

Novices will take quite some time to learn how to make the most of it.
What problems is the product solving and how is that benefiting you?
Rocket. Chat makes it easy for our team to communicate internally, which improves team cohesion. The omnichannel makes it easy to route service requests directly to the corresponding department speeding up the resolution of support requests.


    shivam p.

Review for Rocket Chat ..!!

  • May 26, 2023
  • Review provided by G2

What do you like best about the product?
1. It is a best alternative from Google
Hangouts,Skype etc.
2. It's user interface was simple and easy
to use.
3. Subscription plans are quite cheap .
What do you dislike about the product?
1. It is bit laggy and sometimes there is a
delay in chat .
2. There can be improvement related to
Emojis and chat features
What problems is the product solving and how is that benefiting you?
1. Voip calling and messaging
Cheapest options when compared to
Microsoft teams and slack.
2. Help in team gathering during video
conferencing.


    Khaila Rica B.

GREAT APP TO COMMUNICATE WITH CO-WORKERS INSIDE THE OFFICE

  • May 26, 2023
  • Review provided by G2

What do you like best about the product?
I used this app before in my previous job at one of the call center companies in my place. This app was able to help me communicate with my co-workers inside the office since we are not allowed to use cellphone devices
What do you dislike about the product?
This app is very secure to the point that I still have to ask for approval from the admin before I send the message to my co-worker. It sometimes loads slowly, so i can't use it right away.
What problems is the product solving and how is that benefiting you?
Rocket.chat app helps me communicate directly with our Admins and manager if I have questions regarding the process of our job. This app makes it easier to communicate with people inside the office.


    Vardhan M.

"A Perfect Chat Support for the Visitors"

  • May 26, 2023
  • Review verified by G2

What do you like best about the product?
Rocket.Chat is too good at connecting with visitors. The easy integrations with the platforms like Slack, teams and other saas help a lot for easy communications. Old chat history on the application helps a lot when required.
What do you dislike about the product?
I never felt any dislike for the Rocket.Chat, but I feel it would be a great application if the UI is more simple and quick. I felt difficulty when tried to integrate with DevOps. somehow, I've made it with their support.
What problems is the product solving and how is that benefiting you?
I've used other platforms before but this Rocket.Chat is good at the pricing when compared with the Market price. The support team is available and the solutions are real quick than I expect.


    Telecommunications

Excelent app

  • May 25, 2023
  • Review provided by G2

What do you like best about the product?
It's a very intuitive app, permits chat, send images, docs, and permite too access in phone, navigator and many others plataforms. i recommended a lot of friends
What do you dislike about the product?
Maybe some module for brandit the app more easy way...
What problems is the product solving and how is that benefiting you?
obtain a alternative instant message app form quickly comunicated addicional to whasapp


    Scott F.

A solid user experience and helped out team communicate across multiple protocols

  • May 25, 2023
  • Review provided by G2

What do you like best about the product?
It allowed our team of technical staff of all ages, backgrounds, and preferences to use a consolidated platform with existing protocols and user accounts which was a great bridge to mature our understanding of how to work remotely as a team.
What do you dislike about the product?
It was lacking some collab features that would have been nice but it has grown and improved a lot.
What problems is the product solving and how is that benefiting you?
It consolidated our communication channels


    Computer Software

Rocket Chat - The Customizable Slack

  • May 25, 2023
  • Review verified by G2

What do you like best about the product?
Overall, Rocket.Chat fulfills my requirements for communication solutions. It offers public channels, private channels, direct messaging, integration capabilities through Webhooks, SMS functionality, and a chat widget for websites. The setup process is straightforward, whether using Docker or Ubuntu Snap
What do you dislike about the product?
Due to Rocket.Chat not being included as a standard app option for one-click installation on most web hosts, setting it up manually becomes necessary. This is in contrast to Slack and Microsoft Teams, which are more readily available as Software-as-a-Service (SaaS) solutions. However, the process of getting Rocket.Chat operational typically demands a higher level of expertise and understanding. Additional steps and configuration are typically involved before achieving a fully functional setup.
What problems is the product solving and how is that benefiting you?
Rocket.Chat serves as our human support tool. Our initial customer or lead inquiries are handled by a chatbot. However, when customers or leads require human assistance, we redirect them to Rocket.Chat, where our sales team is readily available. One notable advantage of utilizing Rocket.Chat is its cost-effectiveness per user, as opting for an alternative tool would likely result in significantly higher expenses.


    Higher Education

Easiness to sent messages!

  • May 25, 2023
  • Review verified by G2

What do you like best about the product?
A good and safer alternative for sending messages in the workplace, univesity and every place.
What do you dislike about the product?
Haven't use Rocket.chat for over than a few weeks so far, I couldn't persive any negative aspects that stand's out.
What problems is the product solving and how is that benefiting you?
It solving the insecure communication and its allowing me to not use solution that are entirely based on cloud.


    Romina T.

Muchas integraciones

  • May 23, 2023
  • Review verified by G2

What do you like best about the product?
La posibilidad de integrar Rocket.chat con otras aplicaciones.
La posibilidad de implementar en nuestro propio datacenter.
What do you dislike about the product?
En general no hemos tenido problemas utilizando Rocket.Chat.
What problems is the product solving and how is that benefiting you?
Contar con integraciones que con Slack no pudimos avanzar.


    Online Media

great flexibility

  • May 23, 2023
  • Review verified by G2

What do you like best about the product?
usable in Apps on smartphone or via https outside VPN on any computer
What do you dislike about the product?
configuration of individual sounds; sorting function by degree of activity missing
What problems is the product solving and how is that benefiting you?
short messages to refrain big E-Mails communication; i get instantly notified, even on apple watch