Rocket.Chat Server
Rocket.Chat | Rocket.Chat server 6.13.0Linux/Unix, Ubuntu 20.04 - 64-bit Amazon Machine Image (AMI)
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Great tool with a lot of potential, specially if you're not self hosting
What do you like best about the product?
Great integration with multiple communication channels, as well as internal communication
What do you dislike about the product?
The Community version can feel half-baked at times. One key feature my client needed was email integration which barely worked on the community version.
What problems is the product solving and how is that benefiting you?
Integrating multiple communication channels, while allowing the team to collaborate. All in a single place without context switching.
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Excellent communication platform
What do you like best about the product?
The groups and tags for people on the platform.
What do you dislike about the product?
The difficulty of including people in new groups
What problems is the product solving and how is that benefiting you?
Facilitate communication within the company, being an official platform of the company.
Super stable and easy-to-use tool
What do you like best about the product?
The ease of group creation and the stability of the tool.
What do you dislike about the product?
For the moment, nothing displeases me. The Rocket meets all my needs.
What problems is the product solving and how is that benefiting you?
The ease of communicating with all parts of the company in which I work.
Very practical for internal communication.
What do you like best about the product?
Very practical, both for finding contacts, very intuitive.
What do you dislike about the product?
Some functions are difficult to find, like being able to copy a sentence to respond to it.
What problems is the product solving and how is that benefiting you?
Internal communication with other sectors of the company, making problem resolution more practical.
Technology that facilitates communication between departments
What do you like best about the product?
I believe that the ease of creating work groups and sending files, photos, among other relevant information from our day-to-day work. All of this helps a lot, especially since it is a hybrid modality.
What do you dislike about the product?
Particularly, I don't have a direct problem with the rocket, but I think that in sending photos it could be more practical, that issue of the caption applied to a photo sometimes brings me some confusion.
What problems is the product solving and how is that benefiting you?
Communication between teams is especially important for the life of working from home, where we need to clear up doubts frequently in a short amount of time, since we cannot resolve them in person and the formality of an email is not necessary. Rocket serves me very well.
Rocket Chat is a excelent tooll to comunicate to ouro coworkers.
What do you like best about the product?
Usability and agility to send mesages. Also how easy is tô create conversation groups.
What do you dislike about the product?
In our organization we couldn't use It to call tô another co-worker.
What problems is the product solving and how is that benefiting you?
A lot of comunications are solved by rocket.chat . We use a Lot to chat about our customers And proccess problems.
Capable opensource alternative to Slack
What do you like best about the product?
What I like most about Rocket.Chat is that it is an open source software alternative to the well-known, but proprietary communication apps like Slack and Microsoft Teams. The large community, the ability to self-host the app and fully control the data the app generates and its MIT-license make it great for business-use in privacy conscious companies or those which fall under strict privacy regulations like Europe's GDPR.
What do you dislike about the product?
Since Rocket.Chat is not yet part of every web host's standard app repertoire for one-click installation, manual setup and configuration is often required. Compared to the SaaS competition from Slack and Microsoft Teams, significantly more expertise is required before things are up and running.
What problems is the product solving and how is that benefiting you?
At our company, Rocket.Chat has completely replaced Skype and Slack as the internal communication platform. Most colleagues communicate via Rocket.Chat while occasional calls are handled via VoIP where necessary. The powerful omnichannel feature allows us to route external request which arrive via email, phone, messenger app, etc. directly to our support or sales team. This not only saves time and money and enables a much more centralized organzation of our internal and external communication.
Experience with limitations
What do you like best about the product?
The support team is present and seeks to be close to the customer.
What do you dislike about the product?
The platform is limited in terms of features for managing customer service data. It also presents a lot of fragility regarding bugs, errors, and data discrepancies that are presented.
What problems is the product solving and how is that benefiting you?
The hubs linked to Cruzeiro do Sul Virtual are customer profiles that demand immediate and synchronous service. In this sense, we made great progress by introducing a chat for service. However, due to some specific issues related to the platform, the complaints and dissatisfaction of our customers are also immediate. In a way, the support that Rocket.chat provides us is good, but it is not 100% resolutive, considering that the issues we raise take a long time to be resolved.
Removing free features is not good
What do you like best about the product?
Good community supported chat, enough features for companies to start with.
What do you dislike about the product?
Bugs! Thousands of them! Three releases of the Electron client and screen sharing still not work.
Removing free features (LDAP, then READ MESSAGE STATUS) pushes us to migrate to another solution.
Too expensive though for the bugs found.
Removing free features (LDAP, then READ MESSAGE STATUS) pushes us to migrate to another solution.
Too expensive though for the bugs found.
What problems is the product solving and how is that benefiting you?
Rooms with roles, privileges.
rocket is great!
What do you like best about the product?
The possibility of integrating with other services and customizing according to the demands of our organization.
What do you dislike about the product?
I believe that the marketplace needs to be more popular in order to have more integration with third parties.
What problems is the product solving and how is that benefiting you?
We use it for communication with all development and support teams, around 145 employees. We also integrate some bots for development tool automations.
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