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Email Security at its best
What do you like best about the product?
Spam filtering is top notch, and easily managed by tech savy and non-tech savy users
What do you dislike about the product?
I wish the retention of the barracuda email gateway defense was longer than 30 days. We aren't expecting this to be a backup solution on its own, but longer retention would definately help us.
What problems is the product solving and how is that benefiting you?
Spam/virus filtering
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Easy to use and with AI very good results of getting safer
What do you like best about the product?
Easy to use with less knowledge and time to maintain. Also usefull for sending phinshing mails for awareness. Very easy to implement and the customer support
What do you dislike about the product?
At the moment nothing is found that will be a dislike
What problems is the product solving and how is that benefiting you?
Getting safer within less time and needed knowledge. Easy to use a sofisticated tool
Set it and forget it
What do you like best about the product?
It's nice not to get a lot of NSFW emails coming through. The thing I like most about using Barracuda Email Protection is that when my email server goes down, it queues up email we've received and can do so for 72 hours. The other thing I really like is that I can re-release emails if something happened during the transmission from Barracuda to our on-prem email server.
What do you dislike about the product?
Every once in a while we go through a period of getting a ton of spam emails until the system catches up with their scanning. In those times I have to spend a lot of time marking things as incorrectly delivered.
What problems is the product solving and how is that benefiting you?
You should see all the spam and NSFW emails that get caught in the filter. It's great to not have to think about that.
Saved our bacon!
What do you like best about the product?
This is an easy platform to get around in and loads of settings to customize what you need to do. The protection suite has definately saved us from end users with that notion to click-and-see!
What do you dislike about the product?
Probably the only downside I've ran into is the email log search could use more options for word/phrase searches in different fields.
What problems is the product solving and how is that benefiting you?
Rather than chasing email through Exchange Online tools Barracuda makes it easy to purge, find or just monitor messages.
Works well. Dependable and easy to use
What do you like best about the product?
It's so simple to search for email! I work at a law firm, so we're constatly being asked to find this or that email. Barracuda provides easy to understand instruction, which can get a beginner up to speed quickly. The web interface is layed out well and the controls are intuitive. We've been using Barracuda for years, and wouldn't go with anyone else. Also, customer service is top notch.
What do you dislike about the product?
There are some rules to searching that you need to know before you get started. For instance, putting all of your "or" searches before the "and" searches. This is really the only reason we've needed to contact customer support. This should be made more obvious on the search screen.
What problems is the product solving and how is that benefiting you?
Barracuda helps us find correspondance and attachments quickly and efficiently.
Easy to use archiving that gives fast access and end user access.
What do you like best about the product?
Easy to set up
Fast retrieval
Unlimited storage included
The ability to allow users to access their own or others archives.
The support offered by Barracuda.
Fast retrieval
Unlimited storage included
The ability to allow users to access their own or others archives.
The support offered by Barracuda.
What do you dislike about the product?
The user interface is not as intuitive as it could be. Once you get used to it, it is absolutely fine.
What problems is the product solving and how is that benefiting you?
Access to historic emails for contractual or forensic purposes. The ability to do a quick search that looks back over the 3 years we have been using it and find emails that match a complex (or simple) criteria. As a speed comparison, eDiscovery can take a few hours to produce output for a search that takes 15 seconds in Barracuda.
FANTASTIC Customer Support!
What do you like best about the product?
The customer support is always quick to respond, easy and friendly to work with. If there is something you can't find in the documentation or are having trouble with, they can answer your questions and help get it taken care of. I also really like the digest reports are customizable and can allow users subject only view of blocked/quarantined messages.
What do you dislike about the product?
It is difficult to understand the priority or order of operations on different rulesets. It could be more beginner friendly in terms of where certain settings are buried or searchable for specific settings. The product seems geared towards Office 365 users so if you are not on Office 365 your use case may be slightly more limited. If you don't wait several seconds for the page to fully load it will wipe out your search but there is no way to time this loading (no progress bar and it doesn't stop you from typing)
What problems is the product solving and how is that benefiting you?
Helps protect us against spam and threats. It benefits us by reducing our workload through use of some automated and crowdsourced data to help stop threats in their tracks. It helps reduce our workload on dealing with spam and prevents many security threats and phishing emails from reaching users' mailboxes.
Email Gateway Defense
What do you like best about the product?
I love the ability to search for similar messages, especially if an email has been incorrectly delivered I can see all affected users for my record and then take the appropriate action. The support team for this product always does a great job when I have an issue on following up and making sure my needs have been met.
What do you dislike about the product?
I wish we could configure our domains in the message log instead of alphabetized to a custom order, quality of life item is all.
What problems is the product solving and how is that benefiting you?
Remediating harmful emails, making sure our end users are protected against phishing/malware campaigns.
Very Handy if it fits your business case
What do you like best about the product?
I like the amount of visibility I can have
What do you dislike about the product?
I do not like the added cost of a single feature. Too lackluster to be sold singularly, and an advanced license is too pricy for a small-medium organization.
What problems is the product solving and how is that benefiting you?
Security
Easy to setup, use and administrate
What do you like best about the product?
The Barracuda Impersonation Protection system is fantastic. There is a bit of setup, but nothing that can't easily be accomplished and Support is FANTASTIC!!
What do you dislike about the product?
I've not found any downsides to using this product.
What problems is the product solving and how is that benefiting you?
Keeping our email system clean and running the best that it can.
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