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Avaliação Watsonx Assistant
What do you like best about the product?
The best part is the possibility of integration directly through actions, using extensions.
What do you dislike about the product?
Unintuitive interface. I find it difficult to grant access to non-technical people
What problems is the product solving and how is that benefiting you?
scalable and reliable solution, with great NLP, which makes it easier to understand users' pain points
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Avaliando Watsonx
What do you like best about the product?
O que eu mais gosto é a quantidade de coisas que podemos fazer, aparentemente é bem simples mas ainda não consegui ver na prática.
What do you dislike about the product?
Que ainda precisa de time tecnico para fazer algo simples.
What problems is the product solving and how is that benefiting you?
No momento não estamos resolvendo muita coisa pois estamos no projeto de migração da V1 para a V2, que inclusive acho que deveriam indicar fazer um novo bot e não migrar pq os problemas se tornam inumeros.
It seems more complex than friendly to me.
What do you like best about the product?
It is a powerful tool with diverse features and integrations.
What do you dislike about the product?
Ease of Integration, Difficulty finding consultancy for implementation.
What problems is the product solving and how is that benefiting you?
It was implemented as the company's digital service tool.
Excellent product and service
What do you like best about the product?
Ease of building conversational flows and service provided by IBM employees
What do you dislike about the product?
Impossibility of reusing expired credits in a new subscription
What problems is the product solving and how is that benefiting you?
Serving tens of thousands of users in the largest Income Transfer Program for those affected by dam collapse
The answer to your question
What do you like best about the product?
It helps to answer complex questions instantly
What do you dislike about the product?
It is underrated and not known for others
What problems is the product solving and how is that benefiting you?
It ease on thinking as just one click you have an instant answer
We began our journey with AI with IBM Watson.
What do you like best about the product?
A very refined AI that enables use in solutions that work with traditional and generative AIs, many additional features that can be used as well as being a closed structure where customer data is not shared.
What do you dislike about the product?
It is not easy to understand the consumption of services and to obtain historical data on this consumption.
What problems is the product solving and how is that benefiting you?
IBM Watsonx Assistant is incorporated into our product and is our platform's bot tool.
The bots we deliver to clients are developed in Watson.
The bots we deliver to clients are developed in Watson.
Rapidly evolve from prototype to production
What do you like best about the product?
The Watson assistant interface enable my Company to evolve project from prototype to production assistant in few weeks.
Amazing!
Amazing!
What do you dislike about the product?
Poor language supporto rather than english
What problems is the product solving and how is that benefiting you?
Fast chatbot implementation on customer facing website
We need more than assistants.
What do you like best about the product?
Easy to aply and intuitive as well ready for enterprise use casess.
What do you dislike about the product?
It is difficult to use without watson studio additonally. It lacks integrations with key solutions on the market
What problems is the product solving and how is that benefiting you?
Customer support assistant.
Fully fledged assistant - out of the box!
What do you like best about the product?
ability to integrate with other services available withing watsonx exosystem, ability to integrate with IBM cloud, easy of use, a lot of fucntions available in "out of the box", applicable in different use-cases, easy to implement,
What do you dislike about the product?
UX/UI of the portal where you can build your own assistants.
What problems is the product solving and how is that benefiting you?
Internal support chatbot - allowing our users to help resolve their support issues.
Through automation our customer services are significantly improved
What do you like best about the product?
I love how well integrated IBM watsonx Assistant is with everything we already have up and running. It’s impressive on the natural language processing front, and making our customer service more responsive and the user more intuitive. We linked it with our CRM and other communication methods, so that customer queries are automatically recorded and turn arounds for replies are quick. It has significantly cut down the response times and boosted production all around.
What do you dislike about the product?
Despite the strength of IBM watsonx Assistant, its degree of flexibility and available settings is exceptional. The configuration of the custom features in addition to designing specific work flows was not as easy as we originally expected, which caused some initial issues in getting everything up and in the proper running order. Despite the opportunities of the support resources, we still required more time to tailor the system until it best fitted us.
What problems is the product solving and how is that benefiting you?
IBM watsonx Assistant helps our team to free up time and not work on redundant tasks that are always done when dealing with customers through normal emails, chats or calls. One of them addresses the problem of working with large amounts of requests that come in on a daily basis and guarantees that even during rush hours, the requests are processed properly without requiring additional staff to be hired. This has enhanced our general working order and reaction rates on the numerous surveys.
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