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Rapidly evolve from prototype to production
What do you like best about the product?
The Watson assistant interface enable my Company to evolve project from prototype to production assistant in few weeks.
Amazing!
Amazing!
What do you dislike about the product?
Poor language supporto rather than english
What problems is the product solving and how is that benefiting you?
Fast chatbot implementation on customer facing website
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We need more than assistants.
What do you like best about the product?
Easy to aply and intuitive as well ready for enterprise use casess.
What do you dislike about the product?
It is difficult to use without watson studio additonally. It lacks integrations with key solutions on the market
What problems is the product solving and how is that benefiting you?
Customer support assistant.
Fully fledged assistant - out of the box!
What do you like best about the product?
ability to integrate with other services available withing watsonx exosystem, ability to integrate with IBM cloud, easy of use, a lot of fucntions available in "out of the box", applicable in different use-cases, easy to implement,
What do you dislike about the product?
UX/UI of the portal where you can build your own assistants.
What problems is the product solving and how is that benefiting you?
Internal support chatbot - allowing our users to help resolve their support issues.
Through automation our customer services are significantly improved
What do you like best about the product?
I love how well integrated IBM watsonx Assistant is with everything we already have up and running. It’s impressive on the natural language processing front, and making our customer service more responsive and the user more intuitive. We linked it with our CRM and other communication methods, so that customer queries are automatically recorded and turn arounds for replies are quick. It has significantly cut down the response times and boosted production all around.
What do you dislike about the product?
Despite the strength of IBM watsonx Assistant, its degree of flexibility and available settings is exceptional. The configuration of the custom features in addition to designing specific work flows was not as easy as we originally expected, which caused some initial issues in getting everything up and in the proper running order. Despite the opportunities of the support resources, we still required more time to tailor the system until it best fitted us.
What problems is the product solving and how is that benefiting you?
IBM watsonx Assistant helps our team to free up time and not work on redundant tasks that are always done when dealing with customers through normal emails, chats or calls. One of them addresses the problem of working with large amounts of requests that come in on a daily basis and guarantees that even during rush hours, the requests are processed properly without requiring additional staff to be hired. This has enhanced our general working order and reaction rates on the numerous surveys.
Review of IBM watsonx Assistant
What do you like best about the product?
Building conversational AI chatbot without any coding. There are man prebuilt templates which can be modified to meet the individuals requirements.
What do you dislike about the product?
Custom chatbots can be cumbersome to make beacuse finetuning with just visual builder is hard but doable
What problems is the product solving and how is that benefiting you?
Making a chatbot for m hobb ecommerce site
Good for someone with a bit of experience in ai tools
What do you like best about the product?
Efficient AI tool for creating customised chat bots. It's ability to handle complex conversations and ease of use are it's highlights
What do you dislike about the product?
Not suitable for small businesses due to higher perceived cost.
What problems is the product solving and how is that benefiting you?
My personal favourite among the distinct features of IBM wastsonx assistant is it's natural language understanding
It's ability to present relevant answers and lifelike experience are rewarding. The personalisation options are extensive, along with the customisation criteria. The security features exceeded my expectations.
It's ability to present relevant answers and lifelike experience are rewarding. The personalisation options are extensive, along with the customisation criteria. The security features exceeded my expectations.
IBM watsonx Assistant feedback
What do you like best about the product?
accuracy, ease of use, features, implemented for relevant answers
What do you dislike about the product?
cost, can be work of integration and support system.
What problems is the product solving and how is that benefiting you?
It help to manage data sources for data analytics and provide deep customization with the help of chatbots.
Use it if you are not new to AI tools
What do you like best about the product?
Great AI tool for creating smart chatbots. It's easy to use and can handle complex conversations...
If you're looking for a tool to automate customer service or streamline internal processes, Watsonx Assistant is worth considering.
If you're looking for a tool to automate customer service or streamline internal processes, Watsonx Assistant is worth considering.
What do you dislike about the product?
The cost is higher from small businesses' perspective and the dependency on IBM's internal platform limits the usability.
What problems is the product solving and how is that benefiting you?
One of the most distinct features of the system I like is natural language understanding. It's able to tackle very complex queries and present relevant answers thereby creating an impression that he is chatting with a real person, and personalization options also seem to be enormous, allowing me to customize the experience of conversation in terms of fulfilling specific business needs.
The enterprise-level security measures are reassuring.
The enterprise-level security measures are reassuring.
Powerful AI tool for seamless virtual support
What do you like best about the product?
I appreciate the wide range of customization options provided by IBM watsonx Assistant. Once you get over the first lesson, its powerful features make it an excellent automation tool. AI can be powerful, and it’s a key component of managing customer interactions and internal processes. The ability to interface with different platforms is also a key advantage, allowing for flexibility in implementation across tools.
What do you dislike about the product?
The steep and challenging learning curve can be a bit frustrating in the early stages. Although the platform has many features, some technical skills are required to use it effectively. For some platforms, the integration process can be tedious, requiring additional workflows for smooth operation. Additionally, although customer support, while helpful, can be slow and extensive, especially for new users.
What problems is the product solving and how is that benefiting you?
IBM watsonx Assistant helps solve the problem of managing a high volume of customer inquiries by automating responses to FAQs and support requests. This reduces the need for repeated manual operations and improves efficiency. It also helps in qualifying leadership by handling priority customer interactions, and saves my team time to focus on complex projects. The ability of AI to connect with other systems and streamline operations has increased productivity and improved customer satisfaction, enabling us to scale our operations.
A Chatbot which dosen't sound like a ChatBOT
What do you like best about the product?
It's NLP and the wai it processes and understands the queries.
What do you dislike about the product?
The integration part of this is a bit complcated.
What problems is the product solving and how is that benefiting you?
In stramlining the inbound leads that comes through our website and gather more information to study such leads.
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