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Great product as a assistant virtual agent with Ai
What do you like best about the product?
The drag-and-drop conversation
Preloaded templates that help very much
AI with all the necessary features and information.
setup is easy
Preloaded templates that help very much
AI with all the necessary features and information.
setup is easy
What do you dislike about the product?
cannot handle many complex situations or problems.
it is user-friendly but not very much
it is user-friendly but not very much
What problems is the product solving and how is that benefiting you?
It is eliminating duplicate tasks and making it easy for regular and routine tasks
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AI Conversational Chatbot
What do you like best about the product?
It provides with fastest answers with 100 percent accuracy acroos any of the applications .
What do you dislike about the product?
The pricing is based on the scope of the needs.
What problems is the product solving and how is that benefiting you?
I have to develop my own branded live chatbot for my channel which connects to the customers easily.
Efficient sales conversations
What do you like best about the product?
Ease to use as for anyone and pricing plans
What do you dislike about the product?
Lack of security. Sometimes I am worring about privacy informations.
What problems is the product solving and how is that benefiting you?
Intelligent Customer Care
It's a great experience collaborating with IBM watsonx Assistant
What do you like best about the product?
The best thing about IBM Watsonx Assistant is its smartness and way of answering so perfectly
What do you dislike about the product?
I didn't found anything bad about IBM watsonx Assistant.
What problems is the product solving and how is that benefiting you?
IBM Watsonx gives you great accuracy in results and it feels like a natural communication.
Outstanding Query Handling and Multi-Language Capabilities
What do you like best about the product?
Its efficient memory use and multi-language support greatly enhance customer interactions. Advanced contextual understanding and percise intent recogntion make handling frequent queries more accurate and lead engagement seamless across platforms.
What do you dislike about the product?
The lack of document scanning features and limited local language support could be improved.
What problems is the product solving and how is that benefiting you?
It solves the challenge of efficiently managing multi-language customer interactions and handling frequent queries with precision. This leads to improved customer engagement, more accurate responses, and streamlined lead qualification, ultimately enhancing overall operational efficiency.
Manage Virtual Agents via NLP
What do you like best about the product?
We can create tailored dialogue flows to suit specific business needs or customer queries.
What do you dislike about the product?
It is very difficult to integrate IBM watsonx Assistant with other components
What problems is the product solving and how is that benefiting you?
It helped me with managing the Virtual Agents with the help of conversational AI. We can converse with the AI to manage our Agents
IBM watsonx Assistant review
What do you like best about the product?
Watson assistant is generally a AI tool or you can chat botwhich gives a kind of customer support who don't want to talk to customer case executives. It is fast and mostly times gives accurate result
What do you dislike about the product?
dislike about watson assistant is afterall it's an AI, machine thing. One coule not get a feel of real customer support because at times AI fails and give vauge results
What problems is the product solving and how is that benefiting you?
by implementing this we can get lesser customer cases and if we got a case we can see agent assistance which help us immediately give customer a solution
IBM Watson Assistant Experience
What do you like best about the product?
Speed of response and quality of answers.
What do you dislike about the product?
UI part can be improved for better User experience
What problems is the product solving and how is that benefiting you?
Yes it resolving my use case to good extent. Answering questions based on my knowledge base.
Taking conversational AI to the next level
What do you like best about the product?
Friendly and easy use, accuracy in the responses. You don't need to have a technical profile or specialiced knowledge to take advantage of this wonderful assistant. Enhanced user experience when replacing old VIRs with a GEN AI voice assistang. Easy customization to cover different scenarios.
What do you dislike about the product?
I think other techlologies like Chat GPT, Gemini or Copilot have grater market penetration and, from my point of view, Watsonx is way better. I think IBM should invest more in marketing campaigns.
What problems is the product solving and how is that benefiting you?
Easy and quick access to enriched information
wx.assistant usage
What do you like best about the product?
It is easy to implement when you don't have a large load of technical skills.
What do you dislike about the product?
The specific timeout feature on the webhook for the classic dialog construction which does not allow us to change the timeout causes a series of headaches we have to work around with even more code.
What problems is the product solving and how is that benefiting you?
We currently have more than 30 clients using wx.assistant for regulatory matters.
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