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Watson Assistant - UX and Customer Retention
What do you like best about the product?
The best thing about Watson Assistant is the power to conect with customers integrating services and multiple plataforms to provide the best experience, fast solutions and thus customer retention.
What do you dislike about the product?
I think that Watson Assistant could improve the Analytics tab. User friendly interface to extract the conversation logs in CSV or JSON format. Creating customizable graphics and tables would be very helpfull. Also it would be extra wounderful to measure some especific KPI like Runtime Accuracy, NPS and %Retention. Accordingly i would say that a confusion matrix generator would be kind of cool to help improve the model faster.
What problems is the product solving and how is that benefiting you?
Our custumers are very satisfied with our assistant. The company that i work for provide one of the best customer support assistant powered by NLP.
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The WA is constantly evolving
What do you like best about the product?
I really liked how Watson Assistant is structured and the constant evolutions in the tool
What do you dislike about the product?
What I dislike much is that there are several errors in the tool that cause dialog flows to get lost, especially when you delete some child node, it simply causes the "Skip user input and evaluate child nodes" function to exclude in your dialog
What problems is the product solving and how is that benefiting you?
reduce the number of calls in call centers
Amazing experience
What do you like best about the product?
The ability to integrate Watson with other applications like twilio
What do you dislike about the product?
not many coding samples available therefore coding has to be done from scratch in most instances
What problems is the product solving and how is that benefiting you?
Optimizing Customer Service
Recommendations to others considering the product:
great option to enhance customer service
Incredible power made accessible to all through brilliant design, plus an amazing API
What do you like best about the product?
The obvious one is IBM's AI/ML expertise, but that's a given with any Watson product. So, more specifically, I have three key things that I love about Watson Assistant:
1. Continual product expansion/improvement: I've been using Watson Assistant for about 18 months, and I've watched a steady stream of regular platform updates -- each of which brings useful new features or further simplifies the development experience. It's clear that IBM has embraced an ongoing iterative product improvement approach, and I always look forward to every new update.
2. Amazing design and UI: Before I got started, I had assumed that using a sophisticated AI platform would be intimidatingly complex. I was surprised (and delighted) when I saw that Watson Assistant had a simple and straightforward development interface, and an astoundingly good one at that. They've made it so you can do just about everything right in your browser, so it's easy to jump in and start building.
3. The API: The Watson Assistant API is extremely powerful, and opens up ways of working with data that can take your bot project to the next level. Beyond the API itself is its solid documentation with helpful examples, and a consistency across the methods that makes everything feel familiar after using it for just a little while.
1. Continual product expansion/improvement: I've been using Watson Assistant for about 18 months, and I've watched a steady stream of regular platform updates -- each of which brings useful new features or further simplifies the development experience. It's clear that IBM has embraced an ongoing iterative product improvement approach, and I always look forward to every new update.
2. Amazing design and UI: Before I got started, I had assumed that using a sophisticated AI platform would be intimidatingly complex. I was surprised (and delighted) when I saw that Watson Assistant had a simple and straightforward development interface, and an astoundingly good one at that. They've made it so you can do just about everything right in your browser, so it's easy to jump in and start building.
3. The API: The Watson Assistant API is extremely powerful, and opens up ways of working with data that can take your bot project to the next level. Beyond the API itself is its solid documentation with helpful examples, and a consistency across the methods that makes everything feel familiar after using it for just a little while.
What do you dislike about the product?
Honestly, very little. There's really nothing to complain about regarding the Assistant platform itself. I could list some "nice to haves" (e.g. more integration with other Watson services like Tone Analyzer, some housekeeping/maintenance features related to intents and entities) but that's just me wanting more cool stuff. Can't even complain about the pricing, which is amazingly fair.
What problems is the product solving and how is that benefiting you?
At Humana, we used Watson Assistant to serve as a Tier 0 support agent during our Workday rollout. The change management effort tied to moving 40,000+ people to a new HR system was massive, and Watson was a critical component in supporting everyone through the change. In the first two weeks after going live with Workday, our Watson Assistant bot answered more than 30,000 questions (diverting many support calls from our HR help desk and keeping everyone freed up to support more complex issues). Our use of Watson Assistant was unquestionably a huge part of our success with the Workday rollout.
Recommendations to others considering the product:
It's free to try, so there's no reason not to jump in and give it a shot. Everything is incredibly well-documented, so if you run into any issues you're usually just a Google search away from quickly figuring out what to do. Line up the right people to work on your bot project: you'll want folks who have a strong command of the language that your bot operates in, as well as some technical acumen. The core product truly is simple to use, but building out more complex dialog will be easier for folks who have even basic development experience (which can help with concepts like branching, logic, and variables). For less complex dialog, literally anyone can be trained to manage a Watson Assistant bot, for sure.
Work with the new IBM Artificial Intelligence tool "Watson".
What do you like best about the product?
The best for me is the ability of artificial intelligence watson, is how to interact with a human being, gives you advice on improvements in processes such as sales, interactions with your clientele, where you can even have keywords of your company recorded in the AI gives you improvement in your sales strategies on the products you offer.
What do you dislike about the product?
Initially this tool is an artificial intelligence, which is going to complement with other applications that handles IBM, in my particular case say something that fogs up excellent innovation, about the work that makes the artificial intelligence would be something out of base and not very ethical.
What problems is the product solving and how is that benefiting you?
With the artificial intelligence that brings Ibm you can first think about saving money for the company, because you can save on personal hiring, additionally you can create audios of your texts or slogan of your company and integrate them into the conversation with your customers and the bot, is very accurate this new way of working that gives you IBM.
Recommendations to others considering the product:
Approach the digital age and work with artificial intelligence quickly and easily and at affordable prices, only IBM gives it to you.
IBM Watson Assistant Review
What do you like best about the product?
The interface knows automatically when to search the knowledge base for details, when to ask for clarity and in cases where the required details are unavilable in knowledge base it simply diverts the user to the support assistant.
What do you dislike about the product?
Sometimes for a user who traditionally wishes to speak to customer care for help regarding some context interacting with IBM Watson Assistant might seem to be too much time consuming.
What problems is the product solving and how is that benefiting you?
In my team where we manage support teams for problem management regarding a business inteligence tool, the customers frequently try to reach the support team for gettng their task done. For a small team it was initially too hectic to deal with the issues of multiple clients at a time, but after theimplementation of IBM Watson Assistant all the FAQ's and Knowledge Error Database(KEDB) details are covered. It knows automatically when to forward the users to the support human counterparts.
Watson assistant review
What do you like best about the product?
The NLU where it can recognize the natural language
What do you dislike about the product?
The integration with Voice Gateway is not easy we had to go through lot of issues
What problems is the product solving and how is that benefiting you?
Creating a survey usecase
Excelent Natural Language Assistant
What do you like best about the product?
The Watson Assistant you can have the best natural language platform assistant to improve your business and delivery
What do you dislike about the product?
I Believe that the intents part of the assistant should be more friendly
What problems is the product solving and how is that benefiting you?
We delivery a chatbot to help a HR company. At this moment company can answer their customer fast
Bot for a bank
What do you like best about the product?
Easy to deploy and letting the system be trained.
What do you dislike about the product?
The number of languages is too limited and we need to speed up the development
What problems is the product solving and how is that benefiting you?
Customer satisfaction increase, cost reduction
IT Engineering Lead
What do you like best about the product?
Availability of Dutch language. Intent recognition training tools are good.
What do you dislike about the product?
Distributing user rights once using multiple chatbots is a lot of work. Should be more easy. Also non-technical content writers have difficulty with the interface. More user friendly content writing should be enabled.
What problems is the product solving and how is that benefiting you?
We want to automate conversations with customers, so they can solve their needs fast and in engaging way.
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