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Using IBM Watson Assistant
What do you like best about the product?
Getting started is easy with good documentation.
What do you dislike about the product?
The service goes down pretty frequently and no real time support is available
What problems is the product solving and how is that benefiting you?
AI and Conversations
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Elementary Watson
What do you like best about the product?
Data enrichment option. The fact that watson can help optimize use of human resources so that staff can be leveraged for more complex work.
What do you dislike about the product?
Watson is heavily dependent on contextual data. It is not always possible to provide all of the data that is required in order to get all of the benefits.
What problems is the product solving and how is that benefiting you?
better use of people. watson allows for less time spent enriching data.
easy to build chat bot
What do you like best about the product?
ease of use, customisable integrations, works straight away
What do you dislike about the product?
management of content in the graphic user interface
What problems is the product solving and how is that benefiting you?
first level assistance for users
Recommendations to others considering the product:
try it out to see how easy it is to use and get value instantly
IBM Watson Assistant
What do you like best about the product?
The IBM Watson Assistant is super easy to use and very user friendly.
What do you dislike about the product?
I cannot think of anything at this time.
What problems is the product solving and how is that benefiting you?
We're trying to streamline product suggestions and increase customer solutions
Still rules
What do you like best about the product?
Easy nto build on and has never disappointed on real projects
What do you dislike about the product?
Nothing as such. Commercial discussions including getting an appropriate quote has always been the toughest challenge getting started.
What problems is the product solving and how is that benefiting you?
A number of my clients have successfully deployed at scale and rapid speed to value
Recommendations to others considering the product:
Try before you get too far suaded by others
Middling To Good
What do you like best about the product?
Main good points are: The API documentation and the sample code provided, the intuitive user interface of Watson Assistant
What do you dislike about the product?
The lack of versioning causes us alot of problems, it is also diffiuclt to see what new featurs are planned with Watson Assistant in the furture, for example multiple skills per assistant is apprarently due for release soon but we have no visibility of this, currently we are looking at building applications to manage multiple bots and are not sure whether to invest time in this
What problems is the product solving and how is that benefiting you?
Customer Engagment is the stand out use case
Good tool
What do you like best about the product?
I like the dialog tree builder, and the premium features are very useful - only that's a price plan I never have a strong enough business case for using.
What do you dislike about the product?
Lack of versioning!! The JSON export only goes so far...
What problems is the product solving and how is that benefiting you?
Customer engagement and customer service, a wide range of customer care applications.
Watson Assistant Review
What do you like best about the product?
As a partner, I appreciate the ability to integrate Watson capabilities into our product and on joint customers' digital journey.
What do you dislike about the product?
Difficult to think of specific examples, so N/A
What problems is the product solving and how is that benefiting you?
IT efficiency, Employee Productivity
It helps us alot
What do you like best about the product?
The IBM Watson Assistant help our solution alot. It bring us to the next level of AI solution.
What do you dislike about the product?
Some time, something went wrong. We live in Vietnam thus it's a little bit difficulte to contact IBM WW team
What problems is the product solving and how is that benefiting you?
With chatbots, of course
Great user experience
What do you like best about the product?
Great user experience, very forward looking for conversational services.
What do you dislike about the product?
It would be great to see more conversational services built out.
What problems is the product solving and how is that benefiting you?
Helping practicioners speed up their daily tasks.
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