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A nice platform to non technical people build their chatbots.
What do you like best about the product?
The easy interface to start building your own virtual assistant and the plenty of code available at the internet to plug it in a bunch of solutions.
What do you dislike about the product?
The lack of real integration workflows within Watson platform itself. There`s a orchestrator needed to enable this feature now, but soon they`ll release new versions with this problem addressed.
What problems is the product solving and how is that benefiting you?
24/7 availability to the customers of an agent that can at least answer and direct questions. But, much more than this, we can offer a bunch os services in the same 24/7 without taking real people to solve those bunch of repetitive tasks, and they can start investing their time doing other stuff.
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Watson for regulatory
What do you like best about the product?
The potential for artificial intelligence and machine learning to streamline processes
What do you dislike about the product?
At this time I have not found anything not to like!
What problems is the product solving and how is that benefiting you?
streamlining processes, more focused work flows for employees
Watson Assistant
What do you like best about the product?
Watson provide intuitive interface and platform to build Chatbot quickly
What do you dislike about the product?
It should have exhaustive list of utterances for each intent
What problems is the product solving and how is that benefiting you?
We are deflecting good chunck of exiting IVR calls to Watson Assistant for our clients. It helped in better customer satisfaction, quicker resolution
Positive experience with Watson Assistant
What do you like best about the product?
Intituitive screen for Dialog Flow that helps developer to code and develop chatbot faster.
What do you dislike about the product?
Automated utterances for domains should be enhanced to have more variations.
What problems is the product solving and how is that benefiting you?
Creating Chatbot for client
It has been a journey
What do you like best about the product?
Waston Assistant has come a long way since the days of Dialog and conversation and is finally at a stage where a fully functional virtual agent experience can be implemented in a short amout of time.
What do you dislike about the product?
The interface (expecially) working with the dialog nodes can improve although it has been constantly improving.
What problems is the product solving and how is that benefiting you?
providing cognitive applications for our clients
Review Watson Assistant
What do you like best about the product?
The user interface is very logical and simple to use, even for a non-programmer. There is a strong watson community where it is easy to ask questions and get help with i.e. dialog developement.
What do you dislike about the product?
That swedish not is a supported.
I don't like that there can only be maximum 5 responses with the rich text options. Like I would like to be able to ansver with more than 5 images.
I don't like that there can only be maximum 5 responses with the rich text options. Like I would like to be able to ansver with more than 5 images.
What problems is the product solving and how is that benefiting you?
Creating chatbots that can enhance our customers' support and can unlock accounts and automate services.
IBM Watson review
What do you like best about the product?
I like that the user interface is simple yet powerfull.
What do you dislike about the product?
I dont like that the interface is so slow.
What problems is the product solving and how is that benefiting you?
Helping customer to optimize the comunication in ther organisation and remove boring tasks.
Useful product with some minor issues
What do you like best about the product?
I like the simplicity of setting up a dialog - my background isn't in development or coding and I'm (with some practice) very comfortable with using it.
What do you dislike about the product?
Minor issues that seem simple to fix - e.g. you can move training questions to different intents but can't move entity values into different entities.
What problems is the product solving and how is that benefiting you?
Getting information at scale to people who need it when they need it. Our call centre is only open until 8pm, but using our virtual assistant means we can support people through the night too.
Recommendations to others considering the product:
Get real user data, deploy quickly and often and make constant improvements. Plan for users asking questions that your assistant can't answer/isn't within its remit and make sure you have a fallback answer or signpost to somewhere useful.
Ease of use of the platform
What do you like best about the product?
We formed strategic partnership with IBM to expedite our roadmaps to introduce analytics and automation in customer service space. Watson enable us introduce chatbot capability within 6 weeks. IBM team supporting PayPal is superb. They come across more as trusted partners rather than vendor/client relationship.
What do you dislike about the product?
Ability to move rich data to cloud is big challenge for Fintech companies. This inflexibility hinders the potential that can be tapped from the rich feature sets of Watson. IBM needs to solve data privacy issues working with regulators.
What problems is the product solving and how is that benefiting you?
Providing effortless customer service experience to enable our customer service agents to focus on value add interactions with customers.
Could be more Myca
What do you like best about the product?
The natural language conversation, the way that the application fill the CV to the position
What do you dislike about the product?
I would like to see some of the Myca's features in this api. It'a because the candidate it's the same one that will became an employee
What problems is the product solving and how is that benefiting you?
The EVP, and the pain of the candidate that always have to fill a lot of informations to apply to an open position
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