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IBM watsonx Assistant

IBM Software | 1

Reviews from AWS Marketplace

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External reviews

314 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Telecommunications

assistant use review

  • February 12, 2019
  • Review provided by G2

What do you like best about the product?
ease of use for simple assistants, product is maturing and adding lacking functionality
What do you dislike about the product?
adding better lifecycle management, easily administer apps in the cloud, more complex dialog flows require offline code dev
What problems is the product solving and how is that benefiting you?
a new prod offering
Recommendations to others considering the product:
evaluate true need and determine if capablities match


    Pharmaceuticals

Excellent product

  • February 12, 2019
  • Review provided by G2

What do you like best about the product?
Dialog trees, naming of nodes for easy access, entity extractors
What do you dislike about the product?
not being able to combine multiple skils in a single call
What problems is the product solving and how is that benefiting you?
Helpdesk ( all kinds )
Recommendations to others considering the product:
Keep improving the product


    Telecommunications

Watson for Virtual Assistant

  • February 12, 2019
  • Review provided by G2

What do you like best about the product?
Good way to iteratively train and get great insights on the thousands of ways our customers describe a given intent
What do you dislike about the product?
need quicker iterative automatic training
What problems is the product solving and how is that benefiting you?
Cost savings to automate redundant tasks


    Jimmy D.

Very Helpfull

  • February 12, 2019
  • Review provided by G2

What do you like best about the product?
time responce, able to guid you to the right sections and sugestions.
What do you dislike about the product?
Format is a bit generic and feel and look
What problems is the product solving and how is that benefiting you?
looking to use for self serve


    Thom L.

Best in class for enterprise

  • February 12, 2019
  • Review provided by G2

What do you like best about the product?
I really enjoy the watson assistant product - It is really important my business maintains data security.
What do you dislike about the product?
The biggest oppotunity for the product is the lack of business metrics
What problems is the product solving and how is that benefiting you?
FoH customer service, Digital IVR


    Consumer Goods

Chatbot that really helps the service desk team members

  • February 12, 2019
  • Review provided by G2

What do you like best about the product?
What really like is that Watson is like an empy page, you can personalize it according to your business needs.
What do you dislike about the product?
I think it could be more easy to track conversations and to insert pickures to the answers.
What problems is the product solving and how is that benefiting you?
My company`s users can search for information themselves, avoding to contact the service desk team members. That way, our personnal can focus on tasks that really demand human effort.


    Telecommunications

Prepared to be wowed

  • February 12, 2019
  • Review provided by G2

What do you like best about the product?
The ability to address complex problems and make them simple.
What do you dislike about the product?
The manual nature of importing intents, makes upserting business changes different.
What problems is the product solving and how is that benefiting you?
CX


    Information Technology and Services

Amazing product for COntact center Applications

  • February 12, 2019
  • Review provided by G2

What do you like best about the product?
This product is very easy to use and its easy to define entities and relationships. Using which the Tool is able to build the base on its own. In fact for demo purpose , a quick chat bot can be done in about 30 minutes
What do you dislike about the product?
THere is nothing that I do not like about this product
What problems is the product solving and how is that benefiting you?
IBM Watson Assistant is being used to leverage contact center dvelopement and it is our tool of choice


    Roberto G.

Watson assistant a top industry chatbot builder

  • February 12, 2019
  • Review provided by G2

What do you like best about the product?
Watson assistant main feature is the easy way you can design de dialogs against the competitors, is the best in this field, also like the way you can manage some flags and important information using the json format of a answer.
What do you dislike about the product?
when you build chatbots you use a lot of examples distributed on diferent Intents, but when you check some conflicts the solution only show 1 vs 1 conflicts, but in the training might exist more than 1 conflictive intentin because the confidence of a test is too low and can be confused, a good solution could be checkin examples across all intents so you can find more conflicts in your training
What problems is the product solving and how is that benefiting you?
whe can build client facing chatbots in less time using really cool features and managing in a smooth way the context for the soluton even when we build async solutions.
Recommendations to others considering the product:
added in the dislike part


    Alexander D.

Watson Conversation Bot for Workplace Booking System

  • February 12, 2019
  • Review provided by G2

What do you like best about the product?
It was realy easy to use and to build different workflows.
The solution has a great rate of understanding and so the product satisfied manz customers
What do you dislike about the product?
The API to our system was a little complicated.
What problems is the product solving and how is that benefiting you?
We have a market leading Workspace MAnagement tool including sensors an an Application. It is a great solution for shared offices, when there are more employees than workspaces. You can book workspaces close to team members, book perfect fitting meeting rooms with them and so on. With Watson Conversation, we where able to add a Whatsapp-like Bot you can talk to and reserve all information and bookings.