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Outstanding Query Handling and Multi-Language Capabilities
What do you like best about the product?
Its efficient memory use and multi-language support greatly enhance customer interactions. Advanced contextual understanding and percise intent recogntion make handling frequent queries more accurate and lead engagement seamless across platforms.
What do you dislike about the product?
The lack of document scanning features and limited local language support could be improved.
What problems is the product solving and how is that benefiting you?
It solves the challenge of efficiently managing multi-language customer interactions and handling frequent queries with precision. This leads to improved customer engagement, more accurate responses, and streamlined lead qualification, ultimately enhancing overall operational efficiency.
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Manage Virtual Agents via NLP
What do you like best about the product?
We can create tailored dialogue flows to suit specific business needs or customer queries.
What do you dislike about the product?
It is very difficult to integrate IBM watsonx Assistant with other components
What problems is the product solving and how is that benefiting you?
It helped me with managing the Virtual Agents with the help of conversational AI. We can converse with the AI to manage our Agents
IBM watsonx Assistant review
What do you like best about the product?
Watson assistant is generally a AI tool or you can chat botwhich gives a kind of customer support who don't want to talk to customer case executives. It is fast and mostly times gives accurate result
What do you dislike about the product?
dislike about watson assistant is afterall it's an AI, machine thing. One coule not get a feel of real customer support because at times AI fails and give vauge results
What problems is the product solving and how is that benefiting you?
by implementing this we can get lesser customer cases and if we got a case we can see agent assistance which help us immediately give customer a solution
IBM Watson Assistant Experience
What do you like best about the product?
Speed of response and quality of answers.
What do you dislike about the product?
UI part can be improved for better User experience
What problems is the product solving and how is that benefiting you?
Yes it resolving my use case to good extent. Answering questions based on my knowledge base.
Taking conversational AI to the next level
What do you like best about the product?
Friendly and easy use, accuracy in the responses. You don't need to have a technical profile or specialiced knowledge to take advantage of this wonderful assistant. Enhanced user experience when replacing old VIRs with a GEN AI voice assistang. Easy customization to cover different scenarios.
What do you dislike about the product?
I think other techlologies like Chat GPT, Gemini or Copilot have grater market penetration and, from my point of view, Watsonx is way better. I think IBM should invest more in marketing campaigns.
What problems is the product solving and how is that benefiting you?
Easy and quick access to enriched information
wx.assistant usage
What do you like best about the product?
It is easy to implement when you don't have a large load of technical skills.
What do you dislike about the product?
The specific timeout feature on the webhook for the classic dialog construction which does not allow us to change the timeout causes a series of headaches we have to work around with even more code.
What problems is the product solving and how is that benefiting you?
We currently have more than 30 clients using wx.assistant for regulatory matters.
I use the watsonx Assistant almost daily and strongly recommend its use.
What do you like best about the product?
I use IBM watsonx Assistant because it is a conversational artificial intelligence solution, designed to help our customers with traditional support and offer better experiences for users. Some positive aspects make me like watsonx.assistant, such as the use of reliable LLMs, allowing a more natural and accurate understanding of human language, the user interface is intuitive and facilitates the creation of chatbots, it can be easily integrated with other tools, and the 24x7 availability of self-service.
What do you dislike about the product?
I use the tool daily and I can say that I don't encounter difficulties with its use.
What problems is the product solving and how is that benefiting you?
The IBM watsonx Assistant helps with repetitive tasks that could cause turnover in teams, functioning primarily as a kind of first line of support for our customers.
Cumpre muito bem o que promete
What do you like best about the product?
Gosto de como é intuitivo e simples de se criar os dialogos e as intenções, facilitando com mudanças. Além disso, apesar de ser simples de se criar, possui várias formas de se utilizar.
What do you dislike about the product?
Creio que faltou um cuidado maior com a qualidade de vida na utilização do assistant. Muitas coisas que poderiam ser feitas com dois cliques acabam tendo que ter vários passos.
What problems is the product solving and how is that benefiting you?
Ajuda a esclarecer dúvidas das equipes de forma rápida e eficiente com o assistente virtual.
Discovery and use of watsonx Assistant
What do you like best about the product?
The watsonx Assistant is a versatile tool that combines the benefits of the former watson Assistant with the power of the latest integration and artificial intelligence. It is easy to implement and use, as the web-based creation platform is educational and the documentation for API connection and integrations is quite clear. It has a dedicated and experienced support team that also provides an extensive catalog of applicability for virtual assistants. Here, we work with the watson assistant every day, progressing in the curation of the tool and its increasingly efficient implementation.
What do you dislike about the product?
So far, we have not identified any negative points in the watsonx assistant.
What problems is the product solving and how is that benefiting you?
Creation and monitoring of virtual assistants, from the simplest to the most complex, with integrations, APIs, and generative AI. Virtual assistants are dominating the market currently, and having a tool with the capabilities of watsonX Assistant greatly contributes to problem-solving, answering questions, and providing clear and consistent guidance.
O Watsonx Assistant é uma ferramenta que possibilita o uso de GENAI com segurança
What do you like best about the product?
- Implementação de GENAI em parte específica do diálogo
- Integração com o Discovery, isto é, o Watsonx lê a minha base de conhecimento e traz insights sobre ela
- Facilidade no uso e adaptações
- Integração com o Discovery, isto é, o Watsonx lê a minha base de conhecimento e traz insights sobre ela
- Facilidade no uso e adaptações
What do you dislike about the product?
- Limitação de tokens
- Dificuldade na integração com voz
- Dificuldade na integração com voz
What problems is the product solving and how is that benefiting you?
O Watsonx Assistant está trazendo celeridade e assertividade na resposta ao usuário (conectamos ao discovery e o watsonx lê o documento e traz o entendimento sobre o documento e formula a resposta ao usuário).
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