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IBM watsonx Assistant

IBM Software | 1

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External reviews

314 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Edwin J.

From zero to one 😀

  • November 28, 2018
  • Review provided by G2

What do you like best about the product?
The powerful Watson computing power in the backstage.
What do you dislike about the product?
Constant upgrades to the interface and sometimes API that require adjustments to keep the solution working properly.
What problems is the product solving and how is that benefiting you?
Answering common questions on websites. This could lead to quicker sales process.
Recommendations to others considering the product:
Go ahead and make the most of this powerful platform.

    Luis p.

Improve your communication with your customers at IBM Watson raves

  • October 31, 2018
  • Review verified by G2

What do you like best about the product?
IBM brings you an innovative tool which aims to create virtual agents to ineract with your customer base and be a pleasant and almost human conversation through IBM Watson, you can give ideas, and the application can quickly write and maintain it, this in order to give the feeling to your customers who interact with yourself, amazing
What do you dislike about the product?
IBM thought in all the details of this application, you can integrate it to all IBM applications, you can register for free to perform short tests, and realize the wonders it offers for customer interaction, and the time you can save, in my opinion nothing negative
What problems is the product solving and how is that benefiting you?
For me, that is an excellent tool and serves as a great help to orgnize you as a company and even the possibility of having interaction with your customers, instantly fast and reliable with your customers, to save money on human talent and save responsiveness seems good to me, today I find myself using the free registration
Recommendations to others considering the product:
Perform the free trial and convince yourself that it is a quick solution to your sales process and organize your activities with IBM Watson

    Jose Alberto M.

Buena plataforma.

  • August 06, 2018
  • Review verified by G2

What do you like best about the product?
Lo mejor que tiene es la variedad de servicios de los que dispones junto con la documentación. También permite la integración con los servicios de Google de una forma bastate sencilla una vez que tienes configurado correctamente todo.

Los distintos workspaces permiten tener varios proyectos a la vez, aunque la facturación se realizará en la cuenta.
What do you dislike about the product?
A veces, es un poco lioso el configurar correctamente la comunicación entre un servicio y otro si te sales de lo básico y luego los precios, a mi parecer son un poco elevados. La documentación a veces puede ser un poco confusa y hay que estar pendiente de las versiones que se esté usando y de que estés leyendo la documentación para esa.
What problems is the product solving and how is that benefiting you?
Yo lo he utilizado para la transcripción de llamadas en caliente, gracías a un cliente SIP. Los beneficios han sido que, una vez configurado todo (cosa que a veces es un poco costoso), todo funciona de maravilla. Aparte, permite la integración con algunos servicios de Google.
Recommendations to others considering the product:
Lo bueno de Watson, es que necesidades como Speech to Text las puede suplir Google que tiene un modelo más desarrollado para el Español.

    Information Technology and Services

Easy to use but falling behind in competition

  • August 03, 2018
  • Review provided by G2

What do you like best about the product?
Watson Conversation Service is easy to use and provides an accurate response for simple questions given that 5 to 10 samples have been configured for the questions.
What do you dislike about the product?
IBM took a lot of time to identify the right SMEs who can guide us in creating the right training model. Also, there were lot of discussions about leveraging other Watson services such as Discovery, etc, which weren't productive.
What problems is the product solving and how is that benefiting you?
Its still in test phase.
Recommendations to others considering the product:
Competition seems to be getting ahead of IBM in Cognitive capabilities. So evaluate the product not just for present use cases, but also from future proofing perspective.

    phillip a.

very comprehensive

  • August 01, 2018
  • Review provided by G2

What do you like best about the product?
excellent AI helper for just about any task you can think of.
What do you dislike about the product?
expensive to buy. I wish they has a "lite" version
What problems is the product solving and how is that benefiting you?
remedies some of the detail attention. IBM does that for me.
Recommendations to others considering the product:
definitely give it a try. Watson based products have been shown to be high quality.

    James K.

Watson Assistant Review

  • August 01, 2018
  • Review provided by G2

What do you like best about the product?
It acts just like Watson Conversation but adds extra assistants for automotive and hospitality.
What do you dislike about the product?
Still just testing and so far no negatives stick out.
What problems is the product solving and how is that benefiting you?
Legal applications. We are testing what benefits it can deliver on a daily basis with certain programs.

    Real Estate

It’s almost there

  • August 01, 2018
  • Review provided by G2

What do you like best about the product?
Accessible user interface. Smart guidance features. Impressively fast analytics. Robust natural language querying
What do you dislike about the product?
Unable to do real-time streaming analytics
What problems is the product solving and how is that benefiting you?
an exceptional business intelligence (BI) app that offers a strong analytics engine along with an excellent natural language querying tool

    Higher Education

Excellent tool for customer engagement

  • July 31, 2018
  • Review provided by G2

What do you like best about the product?
AI tools available at our disposal makes it easy to design and develop chatbots, customer feedback content, etc.
What do you dislike about the product?
Needs feature like ability to do payments via chat.
What problems is the product solving and how is that benefiting you?
Customer engagement and problem solving are key advantages.
Recommendations to others considering the product:
Payment integration, intelligent suggestions, auto-complete.

    Financial Services

IBM Watson Assistant

  • July 25, 2018
  • Review provided by G2

What do you like best about the product?
It’s ability to deliver scalable and engaging experiences across my entire business
What do you dislike about the product?
I do not like how sometimes the AI system spits back data that is not relevant
What problems is the product solving and how is that benefiting you?
It reduces the time it takes for our customers to apply for loans

    Automotive

Good base product, looking forward to Watson Assistant

  • March 21, 2018
  • Review provided by G2

What do you like best about the product?
Ease of use, inuitive interface makes getting started easy
What do you dislike about the product?
Small catalog of prebuilt solutions, looking for more in future release
What problems is the product solving and how is that benefiting you?
Starting to launch now, employee assistant

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