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being using it in our contact center
What do you like best about the product?
very reliable and very powerful with good features including sentiment analysis
What do you dislike about the product?
The services team did not understand contact center operations. voice automation is not fully developed
What problems is the product solving and how is that benefiting you?
chat bots and email bots
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Need to implement a Chatbot ? IBM Watson Coversation is your perfect partner.
What do you like best about the product?
Simple and intuitive approach for implementing a conversation chatbot, with extensive support of queries for automating the dialog flow.
What do you dislike about the product?
Documentation for developing conversation applications uses terminology which appears a bit too technical in contrast with the simplicity of configuring the chatbot
What problems is the product solving and how is that benefiting you?
Implement a virtual assistant to answer standard questions about the GDPR regulation process. This should avoid overloading the service desk as the date the regulation comes into effect.
Recommendations to others considering the product:
Remember that you must already have an IBM Cloud account. To avoid frustration use the tutorial which gives good guidance on how to implement a simple conversation chatbot. If you encounter difficulties, IBM support will assist you to move forward.
Easy to use and powerful
What do you like best about the product?
Watson Conversation is one of the best NLU service out there. Watson has a friendly web app that make it easy to start building a virtual agent, although you need some programming and machine learning skills to build a really good one. When data is not good enough (most common case), Watson performs better in intent detection with higher precision and recall scores compared to others providers. I believe this happens because he can do very well the linguistic expansion from a few given examples. You can start using the free tier up to 10,000 calls, which turns the adoption easy and cheap. I also really enjoy the ease of consuming Watson API and integrating into backends and internal systems.
What do you dislike about the product?
Fuzzy matching dont works so well in others languages as it does in english, although its still in beta.
What problems is the product solving and how is that benefiting you?
We are primary using Watson Conversation to build virtual agents and chatbots on customers from different industries (from customer service and bots to HR to manufacturing troubleshooting). We use it in different channels: customs web, iOS and android interfaces, Facebook Messenger, customer service and servicedesk tools.
Recommendations to others considering the product:
You can find a lot of information on google about how to start with Watson Conversation. Go ahead and try it by yourself.
Easy to use NLP engine
What do you like best about the product?
Workflow engine is better than most commercial NLP engines. Reliable performance. Minimal downtime.
What do you dislike about the product?
Poor entity extraction. Bluemix is awful to navigate in terms of management. Struggles with large list of trained entities.
What problems is the product solving and how is that benefiting you?
Ability to allow users to chat with our data sources in a scalable way.
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