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Relatively easy to use
What do you like best about the product?
Compared to the DialogFlow tool, WatsonX's visual editor makes it easier to create a wizard. Integration with Api's is also a positive point.
What do you dislike about the product?
As I am still a beginner user in the testing phases of the tool, I found it a bit difficult to find support materials on the internet.
What problems is the product solving and how is that benefiting you?
It can help resolve issues in a call center by automating and facilitating customer service processes.
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IBM Watsonx
What do you like best about the product?
Data collection, structuring, automation of business model analysis and information flexibility.
What do you dislike about the product?
The response speed of ibm watsonx support is not satisfactory.
What problems is the product solving and how is that benefiting you?
We are implementing AI solutions in our company to improve the speed and flow of service. This solution is still in the testing phase.
IBM Watson
What do you like best about the product?
The fact that you can integrate it without needing great skills, helping with all types of processes and businesses, in addition to the number of tools for data preparation
What do you dislike about the product?
The need to have extensive knowledge in data modeling and statistics, limiting use to more lay users.
What problems is the product solving and how is that benefiting you?
It helps me expand and accelerate the impact of AI, with data on all sectors of my company. It also helps me with querying, formatting and sharing data, in terms of governance.
WatsonX is truly awesome!
What do you like best about the product?
I'm developing a chatbot for my company, the best functionality is the implementation of multilingual chat.
What do you dislike about the product?
In some specific functions I can mention the difficulty of finding documentation and training to resolve the problem.
What problems is the product solving and how is that benefiting you?
Optimize service to the company's customers, I am developing the chatbot using watsonx so that customers can receive faster service without having to contact them via telephone as there is a long waiting list.
watsonx is amazing
What do you like best about the product?
I like IBM Watson Assistant for its seamless integration with different platforms, advanced natural language understanding, scalability, and flexibility, enabling intuitive interactions and efficient user experiences across channels. It empowers businesses to deliver superior conversational AI experiences, driving customer satisfaction and operational efficiency.
What do you dislike about the product?
I don't dislike anything about IBM Watson Assistant.
What problems is the product solving and how is that benefiting you?
It's benefiting in various processes of the company, as well as the agility in various tasks.
great solution for chatbot
What do you like best about the product?
the possibility of integrations with external API, for example the Watsonx API
What do you dislike about the product?
The expressions are a bit confusing sometimes.
What problems is the product solving and how is that benefiting you?
I am developing a fully conversational chat bot with a call to a product recommendation API for a large retail store.
Personalization and Great Efficiency : IBM Watsonx Assistance
What do you like best about the product?
As it is an Adaptable Chatbot, it helps me to provide the more personalized and interactive with the users. That helps me to solve the neccessary queries of the users.
What do you dislike about the product?
Complex and hard to understand for begginers
What problems is the product solving and how is that benefiting you?
As the IBM watsonx Assistance has ability to leverage NLP and MLto understand and respind to the user queries, this leads to solve the neccessary queries and avoids the unneccessary ones. And alternatively this makes the more interactive chatbot.
A robust platform to create chatbots VA's
What do you like best about the product?
Customization that helps developers to cater the virtual assistant according to their likely use -cases .
Multi support deployments on various websites etc
Good Scalabality for Businesses
Multi support deployments on various websites etc
Good Scalabality for Businesses
What do you dislike about the product?
Shoild have more Sentiment analysis of the human nature
What problems is the product solving and how is that benefiting you?
It takes care of my most of the documentations
The future
What do you like best about the product?
Exceptional Assistant as long as used with Generative AI (LLM)
It is possible to mix the original models with the generative AI models (foundational models)
It is possible to mix the original models with the generative AI models (foundational models)
What do you dislike about the product?
The tool is very well made. There are few things I don't like.
Maybe the learning method is a bit long
Maybe the learning method is a bit long
What problems is the product solving and how is that benefiting you?
The most frequent challenge we encounter are clients who do not want a "chatbot"...they want a virtual assistant that answers in natural and non-robotic language.
Atende as necessidades atuais dos projetos da cia
What do you like best about the product?
Potencial de evolução e atualização dos serviços IBM
What do you dislike about the product?
Dificuldade em encontrar conteúdos de ensinio e melhoria contínua em português
What problems is the product solving and how is that benefiting you?
Proporciona ao cliente um atendimento informacional e com auto serviços, além do telefone e app.
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