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External reviews

365 reviews
from G2

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    Laura R.

Useful tool to monitor environment

  • February 17, 2023
  • Review verified by G2

What do you like best about the product?
Easily to understand, detailed, and user-friendly ways to control your environments. One of my preferred tools to work
What do you dislike about the product?
No comments, I really like it. In my company is one of the tools that is more used
What problems is the product solving and how is that benefiting you?
When identifying an incident, is easy to identify what could be the issue and also to see if there was a problem with some deployments, you can also have an overview


    Paolo V.

Excellent and efficient management tool

  • February 17, 2023
  • Review verified by G2

What do you like best about the product?
- UI display is simple
- Overall view of erroneous call to endpoints and latency is very useful to find performance issues of the monitored software
- Ease of adding new applications to monitor
- Customization of the pages is easy even for beginners.
What do you dislike about the product?
- Finding specific endpoint usages based on request content (e.g. body) can be difficult, and the UI could make it far more obvious
- Direct integrations with third-party providers such as Grafana would be very appreciate
- The way kubernetes resources are represented is now always clear and could be improved.
What problems is the product solving and how is that benefiting you?
This platform helps us determine and find the root cause of the problem, which causes performance to degrade. Monitor in real time and provide instant alerts on issues.


    Shiddarth S.

Saves me and my organization every day with its brilliant data and visualization

  • February 17, 2023
  • Review verified by G2

What do you like best about the product?
I want to compare Instana to a Department store where everything is available, and you don't need separate stores for each, which is by default time-consuming and tedious job. In short, the complete Application/user monitoring and debugging is well presented in its interface.
What do you dislike about the product?
After a few weeks, the data is deleted/approximated as a data retention policy, which sometimes, on analyzing the old issues, we couldn't come to a judgment. Please consider if you can increase the timeline a little bit more.
What problems is the product solving and how is that benefiting you?
Before Instana, we used to have a 24*7 team that looked at the logs continuously, and on any error, they will call our developers/tech support people. Now the team isn't really required since we have the alerting mechanism configured for all errors. Also, the logs from server to user and back to the server in each transaction can easily be tracked and understood; if Instana isn't there, I feel that I need to work at least 5 or 6 times than the time I'm doing now.


    Salvatore N.

A useful tool to monitor the whole environment

  • February 17, 2023
  • Review verified by G2

What do you like best about the product?
I use Instana mostly to understand which APIs are returning errors or to understand which are too expensive in term of time consuming. I like the way Instana groups the results in several graph to undestand better in fewer time. And I like the way things are linked together: starting from the API I can go lower to the data/repository layer and see if a query is taking too much to complete.
What do you dislike about the product?
Sincerely I haven't found something wrong, or missing, basing on the use I made of the product. Maybe, in my opinion, Instana seems a "read only" tool, I mean I use Instana to find issues, than I have to go to that system and act manually. I know that there are so many tools and systems to control and to handle, but maybe it could be useful to give the user some "restart that thing that is not working" features.
What problems is the product solving and how is that benefiting you?
We have a cloud environment based on AWS servers and Kubernetes orchestrator. Instana is useful to have a snapshot of the entire environment, monitoring low-level machines, pods/containers, services, DBs, etc. We have alerts enabled, it's useful to have a notification when something is wrong, even when you are not alway logged in or you have a tab of Instana in your browser.


    Ankur G.

Instana gives you the best dashboards and insights

  • February 17, 2023
  • Review verified by G2

What do you like best about the product?
The ability to filter data according to the requirement to get the exact insights is a big help. Visualising this kinds of data always helps businesses gain confidence about their decisions.
What do you dislike about the product?
Sometimes the filters could be a bit confusing while selecting the timelines and while selecting the exact resource for which you want to pull the data.
What problems is the product solving and how is that benefiting you?
We get regular reports for the memory and CPU utilisation on our infrastructure. We can tune the parameters in a way where we can accomodate the requirements, usage and in turn can take better business decisions.


    Octavio B.

One of the best APM tools in the market

  • February 17, 2023
  • Review verified by G2

What do you like best about the product?
Instana provides an APM tool that fosters teams' capability to observe and analyze distributed applications.
Its capabilities provide deep analysis of metrics and traces in apps, with easy integration with different languages.
What do you dislike about the product?
Some desired capabilities, such as synthetic monitoring, are not fully integrated right now. IBM is pushing to provide these capabilities soon into instana, this will boost its monitoring capabilities.
What problems is the product solving and how is that benefiting you?
Instana provides centralized analysis of metrics, application performance monitoring and traceability in a microservices distributed landscape. This enables teams with enhanced debugging capabilities.


    Sudhanshu R.

The top application management tracker - Instana.

  • February 17, 2023
  • Review verified by G2

What do you like best about the product?
On a single screen, Instana presents the status of the complete architecture. The days of logging into the server box to monitor the Java process, heap space, garbage collection numbers, or other information are long gone. We must keep in mind that all of these call for extra adjustments. But, Instana now bears full accountability for us in our organisation. I neglected to explain that there is also API monitoring. Using this tool allows us to troubleshoot real-time client issues and maintain system stability, among many other benefits. used to keep an eye on our web service integration layer for more than ten years. Always simple to use and modify. When it comes to the features I look for in an APM, Instana provides simplicity and precision.
What do you dislike about the product?
really little to hate. Nevertheless, instana frequently consumes a significant amount of CPU power, making it challenging to debug and certify the project. The INSTANA team's delayed reaction, which can take weeks, is the major issue. It's not a major issue, so I wouldn't say I dislike it, but I don't like that Instana doesn't support installing in Windows because it makes it difficult to obtain the documentation you need. I worry that the tracer integration will force us to use the platform (a variant of Open Tracing). Moreover, there aren't many SDKs available for lesser-known languages.
What problems is the product solving and how is that benefiting you?
Servers, transactions, the overall infrastructure, and the environment's health are all being monitored. Even some of our mainframe work is being watched by it (integrations mostly). Instana, which comes from tools like Zabbix, enables us to monitor more than just the usual things like CPU, RAM, and storage in order to more thoroughly identify issues. Also, it enables us to spot issues before they arise. I enjoy the notice since it helps me rapidly monitor my surroundings. I enjoy early warning capabilities that let me know when any services, servers, or applications are down and make it simple for me to learn about it while also providing me with an amazing detailed report about it.


    Ankit C.

Instana best Tool to get insights to your application

  • February 17, 2023
  • Review verified by G2

What do you like best about the product?
It super easy to use, and tools are pretty interactive. Easy to install and manage son a kubernetes cluster
What do you dislike about the product?
Sometimes queries take longer time to process, and even some requests miss error logs. Should include more graphs
What problems is the product solving and how is that benefiting you?
It helps to track application-level logs and analytics, and alerting helps us be proactive before anything goes down. Also allows us to measure the performance metrics of different services


    Maulik S.

Instana is aiming to be a one stop log, metrics and APM tool

  • February 17, 2023
  • Review verified by G2

What do you like best about the product?
The vision of moving towards open telemetry and AIOPS, consolidating everything in a single pane of glass, is key for us, which helps lower MTTR for incidents.
What do you dislike about the product?
- Big company so things move slowly, account person is extremely slow in responding
- UI is not intuitive at all, needs more learning
What problems is the product solving and how is that benefiting you?
Gives us visibility into our applications and infrastructure in a single pane of glass, helps correlation and reduce MTTR


    Edward A.

Excellent tool to monitor systems

  • February 16, 2023
  • Review verified by G2

What do you like best about the product?
The best thing is that everything is done automatically with the artificial intelligence it has.
What do you dislike about the product?
The only thing that I have found that gives a problem is that alarms that are not valid cannot be excluded.
What problems is the product solving and how is that benefiting you?
Detection of errors instantly and thus we can act more quickly.