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Miro

Miro | 1

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External reviews

6,780 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Information Technology and Services

Very handy for product managers, not so for designers

  • September 25, 2024
  • Review verified by G2

What do you like best about the product?
We are using Miro as the product team and it is the perfect tool to meet and discuss new features and ideas. Our product managers use and lead the tool actually and us designers add our thoughts and ideas during the meeting or afterwards.

The tools and features are easy to use to put in ideas. (votes, post-its etc.)
What do you dislike about the product?
It is a bit hard for designers to adapt to the tool, especially when creating flows as we look at it from the design perspective and it is hard to not to have control over basic things.

As we use other tools like Figma to design a product we look for a similar experience but it takes time to understand and since it does not work the same. I would be much more comfortable doing it on Figjam. But since we as a team use Miro for discussions, I am trying to adapt to it.
What problems is the product solving and how is that benefiting you?
Creating product flows and discussions over features visually are two of things we do most on Miro, and these help us understand the product better while saving us time without having to meet.


    Jonathan M.

A great virtual whiteboarding software for anyone in the UX space.

  • September 24, 2024
  • Review verified by G2

What do you like best about the product?
Miro provides the right amount of flexibility to create what you need while providing enough templates to prevent you from staring at a blank screen. I love using Miro to visualize usability tests, propose research plans, analyze data from research studies, and facilitate workshops with my product teams. There isn't a day that goes by when I don't use Miro for something at work!
What do you dislike about the product?
It'll take some time to get used to using Miro. I usually explain how Miro works in workshops before I ask participants to dive into an activity so they don't get lost.
What problems is the product solving and how is that benefiting you?
Miro creates a semi-structructured space where I can visualize information for myself and my team. When I'm analyzing data from a research project, Miro gives me the space to group data into related clusters, visualize data with graphs and charts, and show my team my thought process. When I'm planning a usability test, I use Miro to create screen-by-screen wireframes to show what success looks like for individual tasks, how users can interact with the prototype, and when I'll ask specific questions in a usability test. My Miro wireframes align my product team on what we want to test and how we want to test it.


    Higher Education

Great product for collaboration

  • September 24, 2024
  • Review provided by G2

What do you like best about the product?
Easy to use for all types of teams- from IT to Sales
What do you dislike about the product?
Cost- it can be quite an investment if many users are leveraging the tool
What problems is the product solving and how is that benefiting you?
Helping teams to brainstorm in a shared space when geographically dispersed


    Architecture & Planning

Quick and Easy Diagramming

  • September 24, 2024
  • Review verified by G2

What do you like best about the product?
It's perfect for planning out document layouts and creating diagrams. I use it to develop process diagrams to show work flow. Easy to use and no hassle.
What do you dislike about the product?
I don't have the version that lets me print to a pdf. That would be super helpful.
What problems is the product solving and how is that benefiting you?
It helps us quickly understand our processes for work flow and helps us work through new strategies and tasks.


    Adrielli B.

Miro make my professional life better and productive

  • September 24, 2024
  • Review verified by G2

What do you like best about the product?
I really love how easy is to build a mind map and organize the ideas. I've used the templates and done thinks. But it's easy to constructure a new thinks too.
What do you dislike about the product?
I don't like to have just 3 board in free account, beause, if a use board for a long period, it's necessary make a copy. I think it's possible to create a edition temporary mode to boards with a short lifecycle.
What problems is the product solving and how is that benefiting you?
Organize the ideas. Organize the projetcts


    Medical Devices

Collaborative tool, project tracking

  • September 24, 2024
  • Review verified by G2

What do you like best about the product?
I use Miro in various ways, my favorite part is that I can collaborate in real time with remote teams. I can keep track of my projects and store relevant data giving me the chance to have a holistic overview in my projects. And lastly I can communicate to my team or other colleagues my workflow, project progress, findings, challenges etc.
What do you dislike about the product?
can be challenging to keep track of comments or changes in a collaborative board.
What problems is the product solving and how is that benefiting you?
Miro is helping me to collaborate easier with remote teams. I can keep track of my projects and store relevant data. And lastly I can communicate to my team or other colleagues my workflow, project progress, findings, challenges etc.


    Sjoerd d.

The Swiss Army Knife for Business Coaching and Consulting

  • September 24, 2024
  • Review verified by G2

What do you like best about the product?
For me Miro is the instrument I use for coaching clients, getting a shared picture of situations and getting work done. You can either use one of the many templates of Miro or from Miroverse or start from scratch. The thing I like best about Miro is that it's intuitive and has unlimited possibilities.
I use Miro on a daily base.
What do you dislike about the product?
I can hardly think of anything I don't like about Miro. The only thing I can think of is that some people (mistakenly) think Miro is another hard to use program. So sometimes these people are difficult to collaborate with. But, can you blame Miro for that or the assumptions...
What problems is the product solving and how is that benefiting you?
Business processes, by making them visible and subject for discussion and improvement
Getting things done, by collaborating and assigning tasks
Creative thinking, using many templates


    Paul J.

I love Miro, its a brilliant tool, its does everything and more.

  • September 24, 2024
  • Review verified by G2

What do you like best about the product?
It's simple to use and brilliant for collaborating with anyone. It does a lot more than a whiteboard.
What do you dislike about the product?
Sometimes it's a little fiddly to do some things, but it's still brilliant.
What problems is the product solving and how is that benefiting you?
It gives everyone in the team the power to contribute in everything we do.


    Jasmine D.

Finally something this post-it gal can get around

  • September 24, 2024
  • Review verified by G2

What do you like best about the product?
As a creative blessed with an ADHD brain, I cannot deal with most of the project management tools that are out there. Once it becomes digital, I generally forget it exists. But this has changed things for me.
I now use this to keep my students on track, using a similar framework to the post it approach I have IRL. I've used it to collaborate with other service providers and map out flows. It's become a staple of the way I do business now and I am so happy I found Miro.
What do you dislike about the product?
The restriction of three boards kinda sucks but I get it. I also think there's a little confusion on how many people are on a plan, as I use this as a teaching tool and outside the classes I teach, I don't know whether having people as users makes sense that I am then paying for.
What problems is the product solving and how is that benefiting you?
Being able to coach across the internet in the same methods and ways I teach in real life. I have a whiteboard and a post it system, but being able to facilitate this for my students in real time and digitally has changed the game for me.


    Alex R.

Easy to get started - lots of available functionality to master over time

  • September 24, 2024
  • Review verified by G2

What do you like best about the product?
The Miro of today is a powerhouse. Over the last several years, it's evolved from a fairly simple diagramming/whiteboarding tool to a full-on collaborative hub and workshop facilitation platform. (It still has those diagramming capabilities though, which is what I need for my primary use case.)

I'd describe Miro as 'easy to learn, hard to master'. It's very user-friendly, and there's lots of useful onboarding guidance to help you jump in and learn the basics. It's also a deluxe swiss army knife of a platform in terms of all the other collaboration and facilitation functionality it offers. Discovering, learning about, and figuring out how best to implement that additional functionality takes signficantly more time and effort—if you have the capacity for that, it pays off big time.

(Many users don't have that capacity though, or just don't want to bother, so if you're implementing Miro in your org and you want your colleagues to integrate some of those more advanced features in their regular collaboration workflows, you'll need to hold their hands for a little while, and ideally offer or require specific training on those features. Miro has a lot of excellent resources available in several formats, but I've found that poweruser-led internal training is usually best, and it allows you to weave in company-specific policies and best practices, and skip over features your plan doesn't offer or that you otherwise don't want people to use.)
What do you dislike about the product?
I wish the sharing options were a little clearer. When a user wants to collaborate with an external person, they have multiple options for how to do it, and most users don't understand their differences or the implications associated with the one they find and use. As an IT admin, that was quite frustrating, because users would frequently accidentally trigger an admin request to add someone to the organization (which would allocate them a paid seat if approved) when they actually just needed that person to be able to work with them once in a single board—they thought they were simply sharing the board.

The additional user- and guest-management control admins are given in the Enterprise plan tier is a huge improvement, but that can be cost-prohibitive for some organizations. I hope Miro considers beefing up the power and visibility of the admin role for the non-Enterprise plan tiers too.

Also, now that Miro offers so many different types of features, it would be great for admins to have the ability to enable/disable them granularly for the whole organization (or on a workspace/team basis.) Without that ability, there's a risk of platform sprawl or confusion over which platform employees should be using for which types of work. (Like, if I just deployed a new work-management platform and I'm working on org-wide adoption, then Miro releases some new feature that's already covered by that other platform, I want the ability to turn that feature OFF in Miro so folks don't get confused about which tool to use. And by 'turn OFF', I don't mean just putting a popup in that tells users to contact their administrator when they try to use the feature—I mean preventing the feature from even appearing as an option. That'd also help streamline the UI and reduce the overwhelm potential for users who only want its more basic functionality.)
What problems is the product solving and how is that benefiting you?
Miro is the perfect way for me to diagram the automation workflows I design for my clients and to communicate with them about the content (e.g., asking a clarifying question in a comment and tagging them so they can reply in context). It's also great for brainstorming and brain-dumping, since it's so quick and easy to generate a bunch of sticky notes stream-of-consciousness style (and then convert them into nicer shapes later if you wish).

(Miro also provides a wide array of facilitation tools, which are very useful, but which don't currently apply to my needs.)