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IBM Process Mining

IBM Software | 1

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External reviews

156 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Hinami S.

Our business processes have a positive impact with IBM Process Mining

  • November 14, 2021
  • Review provided by G2

What do you like best about the product?
The best thing about this software is that it is cloud-based. It is fast to detect errors and highly automated to drive effective development; I also like the attentive technical support; the dashboard has everything very detailed and prevents us from making mistakes in programming.
What do you dislike about the product?
No problem at the moment, the implementation was a bit tedious, but with the help of technical support, we managed to overcome that difficulty.
What problems is the product solving and how is that benefiting you?
The process analysis has been excellent, we have managed to overcome bottlenecks, and our business processes have been successful. With IBM Process Mining, we have increased profits because errors are detected quickly, and we can correct them without causing chaos in our system.
Recommendations to others considering the product:
If you have the opportunity to implement this software in your company, you should know that the benefits will be splendid, the errors in the applications that you implement in your company will be corrected, and internal and external productivity will increase significantly.


    Eric B.

Enhanced mobile app experience, Cost effective Business planning tool and increase productivity.

  • November 13, 2021
  • Review provided by G2

What do you like best about the product?
This is our 3rd year since IBM Process Mining was successfully and easily deployed in our organisation. The Interface is very user-friendly and feasible to work with.
This tool is very cost manageable and has price diversity that can absolutely fits to every business budget.
By combining myInvenio's Process Mining and Task Mining solutions along with leveraging myInvenio's simulation tool, we are able to finally apply the operational process improvements, identified with Task Mining, on the end-to-end process, and simulate the overall impact of the action.
What do you dislike about the product?
So far so good,i must appreciate the good work being done by the proactive, intuitive 24/7 available support team. May they continue with the same motive of supporting their clients.
What problems is the product solving and how is that benefiting you?
IBM Process Mining let us track the data and processes which makes it easier for us to have a better analysis on the overall flow-in and flow-out concerns and hours needed for it. Its cost effective and loweres manpower needed.
With IBM Process Mining we've been able to increase productivity by build low-code and no-code applications. Use RPA bots to perform repetitive tasks.
Recommendations to others considering the product:
IBM Process Mining is a great data mining solution that is affordable by every business. Look out for it!


    Umar A.

Best fit for business automation and analysis

  • November 12, 2021
  • Review verified by G2

What do you like best about the product?
I like many features which is best fit for my business process . it show whole process at one place like for my HR industry job creation to hiring is a complete process can be viewed at one place and with animation i can visualise whole process. then mapping data . Data visulaisation at each point through graphs and stats made this ibm process mining a best tool to use for my business.Now i can see which resource is taking more time and which is consuming less time.
What do you dislike about the product?
I did'nt dislike anything at all but i think i want to see some improvement in tutorial, it is easy to use but there must be some more tuttioal , i was stuck at some point but after self learning i figured out a solution.
What problems is the product solving and how is that benefiting you?
With data visualization i can see which of my company resource is taking time and which is not taking time .Now i can see whole business model at one place and i can allocate best resources where it is required.
Recommendations to others considering the product:
There should be more tutorial or some use cases on youtube


    David W.

Great tool for gaining insights on data management

  • November 12, 2021
  • Review provided by G2

What do you like best about the product?
It monitors all our organization events and production processes giving insights on better models that are effective. IBM Process Mining has powerful control features that monitors application performance and repairs any challenge that may arise. It tracks all our workflow chains and gives solutions to any data challenges that may be faced by workforce team.
What do you dislike about the product?
I have disliked anything from this software since it has streamlined all the work processes. The present included tools are effective and no need for new improvements.
What problems is the product solving and how is that benefiting you?
The key elements in this platform monitor our performance and offers great support when there are operational failures. It has lead to increased production and availability of more insights on better performance. I have not experienced any cases of our application breakdowns since we deployed this product.
Recommendations to others considering the product:
My experience with this product is great and our planning and decision-making have been leading to increased productivity. It gives us insights that helps us determine the best channel that we can consider for better performance.


    Jordan D.

Powerful application maintenance platform

  • November 12, 2021
  • Review provided by G2

What do you like best about the product?
Continuous integration of our platforms is essential to performance of our organization. We are able to discover process flows from the operation of our applications and solve any problem that may lead to poor performance. The great insights we get from KPIs enables us to plan for future and make decisions based on the predicted outcomes.
What do you dislike about the product?
The flow of our productivity activities are always effective leading to maximum effective implementation of our programs. The operation has been good and no need for new improvement at this time.
What problems is the product solving and how is that benefiting you?
We have been able to seal all loopholes that lead to slow implementation of our plans. Application performance has improved since we deployed this platform due to continuous maintenance and monitoring. The process of workflows have improved as there are no challenges that arises from well maintained systems.
Recommendations to others considering the product:
Our performance has highly improved since we deployed this platform. There is continuous process of maintaining any system with poor operation. Data mining algorithms have lead to effective data management across our company.


    Godfrey M.

A nuclear bong and Scottish missile application for process analysis.

  • November 11, 2021
  • Review provided by G2

What do you like best about the product?
IBM Process Mining has a very nice and responsive interface.
Supports suitable analytical skills for business processes.
Since we implement IBM Process Mining, it has stabilized workflow in our organization.
What do you dislike about the product?
Until today, i haven't found any challenging issues while using IBM Process Mining.
It is a solid software for business process automation.
What problems is the product solving and how is that benefiting you?
The customer support team is readily available 24.7.365.
Has a clean UI.
Provides high security.
Simple to learn and use.
IBM Process Mining has a friendly pricing terms which makes it affordable.
Has a very informative dashboard.
Recommendations to others considering the product:
Yes i highly recommend IBM Process Mining.


    Evan B.

The most beneficial software for business process automation

  • November 10, 2021
  • Review verified by G2

What do you like best about the product?
Excellent all-in-one software ideal for 100% use of all internal and external metadata of our company. Its artificial intelligence software quickly detects errors that arise in the creation of new applications, and this makes it much easier for us to optimize and automate workflows.
What do you dislike about the product?
Due to its large number of processes and functions, it took a few weeks to implement this software. However, the support service is always very fast, solving minor problems and doubts that arise day by day.
What problems is the product solving and how is that benefiting you?
We have achieved better optimization of the front-end and back-end interface, making internal processes faster, more secure, and fewer errors. IBM Process Mining cloud services are ideal for keeping you working remotely at all times.
Recommendations to others considering the product:
Great software that improves our internal processes and positive synergy between the company and users, generating customer satisfaction and a positive return on investment in the medium term.


    Jacob S.

Great data mining software

  • November 10, 2021
  • Review provided by G2

What do you like best about the product?
This platform follows every project implementation closely and offers solution when there are problems. Workflow in our company has stabilized since we deployed IBM Process Mining. Data across all departments and from external sources is well analyzed for planning and for decision making.
What do you dislike about the product?
There is no challenge from the performance of this powerful tool. The features functionality has not failed us in any day since deployment.
What problems is the product solving and how is that benefiting you?
It has stimulated all our systems and ensured that all our data processes have been well managed. Most of our repeated tasks have been allocated bots that perform effectively to back the workforce team. Collaboration among teams has contributed to teamwork and formed basis for solving any production challenge.
Recommendations to others considering the product:
This is the most performing software in our company which has transformed our skills. I can identify trends in program processes and come up with plans that supports continuous integrations.


    Mackenzie E.

Process analysis has turned into good results since we used IBM Process Mining

  • November 09, 2021
  • Review provided by G2

What do you like best about the product?
What I like about this software is that the results are accurate, it has enviable technical support, and much better speed than other similar software. Process analysis is necessary for us and with this software the results are reliable.
What do you dislike about the product?
The configuration could be a little simpler, however it is not and we have to ask for help from technical support, the good thing is that they respond quickly and help us.
What problems is the product solving and how is that benefiting you?
We are very confident in the data collected by IBM Process Mining, it has all its functions clear and generates results quickly, the errors are null because we fix them immediately, the analysis is very reliable and the functions are executed quickly with great veracity.
Recommendations to others considering the product:
I highly recommend it, because our data collection was successful, it is very fast and with a very attentive technical support team, the entire work team adapted quickly and now we cannot live without IBM Process Mining.


    Jessica K.

IBM Process Mining... Excellent and outstanding application for process analysis.

  • November 09, 2021
  • Review provided by G2

What do you like best about the product?
IBM Process Mining has a very clean UI.
The interface is simple and easy to use and learn.
It is easy and simple to create internal efficiencies.
IBM Process Mining increases revenue growth.
It provides us with clear visibility on the real end-to-end P2P process.
What do you dislike about the product?
For new beginners, you require strong technical knowledge to get started and understand it.
Nothing much to dislike about it.
What problems is the product solving and how is that benefiting you?
IBM Process Mining has a very responsive, fast and smooth UI.
Increases revenue growth.
Responsive customer support team.
Provides top security.
Recommendations to others considering the product:
Yes... I highly recommend IBM Process Mining.