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IBM Process Mining

IBM Software | 1

Reviews from AWS Marketplace

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External reviews

156 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Jordan P.

A software for business process analysis and task automation

  • December 27, 2021
  • Review provided by G2

What do you like best about the product?
I like it because it is easy to use because it is an excellent tool and its user interface is intuitive. This software improves business processes with its technology and allows us to improve workflow and have the opportunity to grow in the business.
What do you dislike about the product?
Problems with mapping a process and it took longer than expected, but it was the only problem.
What problems is the product solving and how is that benefiting you?
Data mining and harmonization of processes have improved a lot, especially analysis in some cases in the supply chain, and we have benefited a lot, and we can understand the complexity of some business processes.
Recommendations to others considering the product:
It's easy to use and will help you drive process improvements.


    Trish D.

Simple and clear tool for the management and analysis of processes

  • December 23, 2021
  • Review provided by G2

What do you like best about the product?
I like it for all its functions because it gives the opportunity to analyze the process that is within its reach and focus on specific non-standardized processes; I like it because I can make clear decisions about the problems we are facing.
What do you dislike about the product?
Browser performance is limited, and parsing on individual activities can cause multiple loops, making it slow. But I definitely stick with this tool.
What problems is the product solving and how is that benefiting you?
Time reduction and problem discovery in each process, and we have noticed a great improvement in the workflow.
Recommendations to others considering the product:
Try this product, and all its functions are excellent.


    John E.

IBM Process Mining is a powerful and useful data mining platform

  • December 23, 2021
  • Review provided by G2

What do you like best about the product?
It is very useful to improve processes, and it is not only an analysis tool, but it also monitors, extracts data, and finds bottlenecks, and we can solve problems quickly; in a nutshell, this tool can analyze weak points and continuously improve performance.
What do you dislike about the product?
Documentation and training are not at a good level, and some understanding of the data is required.
What problems is the product solving and how is that benefiting you?
With this great tool, the benefits are good and long-lasting because we can analyze and improve and eliminate errors because it allows us to see what processes are failing.
Recommendations to others considering the product:
If you are interested in process mining, this is the best tool, and you get a very good dashboard too.


    Alex R.

Essential process mining solution for any business wanting process improvements

  • December 23, 2021
  • Review provided by G2

What do you like best about the product?
I like it because it was easy to start up and create new process models, it allows me to discover knowledge and discrepancies between the processes and to be able to find the root cause of inefficiencies, and it helps to accelerate the improvement of the process, it is a product that really surprises due to its incredible functions.
What do you dislike about the product?
Real-time extraction is missing, but only that; the rest I do not see any inconvenience.
What problems is the product solving and how is that benefiting you?
It helps a lot in our companies thanks to the great visualization of different processes, and the optimization and improvement of them is possible with IBM Process Mining.
Recommendations to others considering the product:
It's an amazing tool that will help you identify problems and take action.


    Jay F.

An excellent mining process system with modern features

  • December 22, 2021
  • Review provided by G2

What do you like best about the product?
I like the technical part of the tool; it is easy to navigate, and the data collection is very incredible, but its best feature is the process explorer, and the way to identify bottlenecks is excellent; I also liked that it is easy to use and that offers information that improves the work done.
What do you dislike about the product?
It is currently working and is very flexible and meets our requirements.
What problems is the product solving and how is that benefiting you?
It was the solution to track analyze all the processes and to be able to visualize possible problems and take precise action in the correction and optimization.
Recommendations to others considering the product:
It is an analysis tool to explore the whole process. It is the best data mining tool; I recommend it.


    Roxie S.

Very useful and effective tool to have a clear vision and take advantage of existing data

  • December 22, 2021
  • Review provided by G2

What do you like best about the product?
It is the best way to see the processes and direct them; it offers information to know where the failures of our system are and make sure that we can improve them; and reduce the time necessary to execute the processes; this tool does a very efficient job.
What do you dislike about the product?
It needs a good overall update to improve the graphics because it seems outdated to me.
What problems is the product solving and how is that benefiting you?
It is a great process monitoring tool and has been of great help because it ensures that all processes are on track and that everything is working properly.
Recommendations to others considering the product:
If you are looking for a tool to improve current processes and reduce labor, try IBM Process Mining.


    Alex V.

A complete picture of the processes in general and know where to improve them

  • December 22, 2021
  • Review provided by G2

What do you like best about the product?
I like the detailed view of the processes full of details where they allow me to improve them and offer very useful and relevant information about the current configuration; I also like the representations of the panels because they are excellent and informative.
What do you dislike about the product?
We had some problems with the data that altered the structure, but they were fixed.
What problems is the product solving and how is that benefiting you?
IBM Process Mining allows us to monitor processes, and it is excellent because it ensures that we are doing things right.
Recommendations to others considering the product:
You must have analytical skills to be able to use this tool 100%


    Almarie M.

Improve business processes using this digital transformation

  • December 21, 2021
  • Review provided by G2

What do you like best about the product?
IBM Process Mining is a reliable analysis tool that greatly improves workflow and helps automate the processes we are faced with on a daily basis at work, provides the necessary analysis, and allows us to track each process and improve them.
What do you dislike about the product?
Its functionalities are good, and I like everything, even the price is low.
What problems is the product solving and how is that benefiting you?
It is excellent to do an in-depth general analysis and verify profitability and that everything is managed and ensures continuous improvement of our processes.
Recommendations to others considering the product:
If you are thinking of implementing this tool in your organization, you should bear in mind that it is an important tool for digital transformation and process mining.


    Daniela S.

A software that stands out in the analysis of business processes

  • December 21, 2021
  • Review provided by G2

What do you like best about the product?
I can manage the data, and it really helps to analyze the data easily, and it is efficient for data mining and business processes and creating deep analysis using smart algorithms and studying the process flow so that I can extract the data.
What do you dislike about the product?
It was difficult to implement at first, its initial setup was somewhat confusing and complex, but then everything worked fine.
What problems is the product solving and how is that benefiting you?
It is a complete solution for the analysis of business processes, and everything has worked without any problem because it allows us to extract data and helps us to recognize the deficiencies of each one of them.
Recommendations to others considering the product:
It is the perfect solution to capture data and reduce human effort. Try IBM Process Mining.


    Sarva D.

Knowing where the processes are and being able to improve it in real time is the best

  • December 20, 2021
  • Review provided by G2

What do you like best about the product?
I like it because it is easy to use and it analyzes very well, and we can know where to improve processes with this incredible tool; it offers a great, very detailed view of processes in real-time from end to end and is capable of transforming our companies: and improving workflow easily and without any problem.
What do you dislike about the product?
For a tool that works well, at first, it seemed very complicated because it was difficult to get started.
What problems is the product solving and how is that benefiting you?
I have been able to satisfy our daily needs since it helped us understand each process and thus be able to have a deep vision of the processes in real-time, it really is an incredible product, and I can assure you that it would work for any company that seeks to improve processes to have a better workflow.
Recommendations to others considering the product:
As I said before, it would work for any company that wants to improve processes and get good results and avoid efforts.