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Reasonable tool
What do you like best about the product?
It looks like it is a secure tool. You really trust on it when you see it's look and feel and the way messages are shown to the user. It is a very useful tool when you have many many users and passwords that change frequently and maybe have different lenghts or complexity requirements.
What do you dislike about the product?
This is something I don't like from this kind of tools, I completely forget my passwords, so when I don't have access via the tool, I forget it and need to change it. Never figured out how to improve this part of my process.
What problems is the product solving and how is that benefiting you?
Reduced number of Password Resets / Account Lockouts in more than 25%. Amazing value if you consider the efforts required to document and track all these requests.
Recommendations to others considering the product:
I cannot think of any recommendations to others. The only important thing is that you need to work closely with end users until they become familiar to the tool. Once that happens, you are done!
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