Experience the leading voice and digital channels of Amazon Connect natively within Salesforce CRM
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Salesforce Contact Center with Amazon Connect
Empower agents with a unified CRM view across all channels by natively integrating the digital channels and unified routing of Amazon Connect into Salesforce Service Cloud, enabling faster issue resolution and effective self-service experiences. It builds upon Service Cloud Voice, bringing together voice, digital channels and CRM data for seamless, personalized customer interactions
Join the Salesforce Contact Center with Amazon Connect Preview
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Service Cloud Voice with Amazon Connect
Boost agent productivity with pre-integrated cloud telephony within Salesforce Service Cloud. Empower agents with AI and automation to gain deeper insights with every call. It aims to deliver a more streamlined service experience at a lower cost, helping agents resolve issues faster and provide more personalized customer service.
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