How do I connect agents in my Amazon Connect contact center to incoming calls automatically?

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When agents in my Amazon Connect contact center are available, I want them to connect to incoming calls automatically. How do I set that up?

Resolution

Activate Auto-Accept Call for your agents in Amazon Connect. When the Auto-Accept Call setting is turned on for an available agent, the agent connects to incoming contacts automatically.

Auto-Accept Call doesn't work for callbacks.

Note: You must edit existing users individually to activate the Auto-Accept Call setting in your Amazon Connect instance. However, you can configure the setting for multiple new users when you bulk upload users with the CSV template.


AWS OFFICIAL
AWS OFFICIALUpdated 2 years ago