I want to remove all contacts in my Amazon Connect contact center's callback queue.
Resolution
To remove specific contacts from your callback queue, it's a best practice to use the StopContact API.
Note: If you want to remove a contact but don't know the contact ID, then Subscribe to Amazon Connect contact events.
If you can't use the StopContact API, then refer to the following options:
Important: If you deactivate the callback queue, then keep the following points in mind:
- Deactivating the callback queue doesn't remove the contacts from the queue. Deactivating the queue only prevents Amazon Connect from adding new contacts to the queue.
- If you don't change the Set working queue parameter in the associated contact flow, then Amazon Connect doesn't create new callback contacts.
- You must update any APIs that use the previous queue's Amazon Resource Name (ARN) with the new callback queue's ARN. For example: the GetMetricData action.
For more information, see Set up routing in the Amazon Connect Administrator Guide.