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AWS Support

Why AWS Developer Support?

We recommend AWS Developer Support if you are testing or doing early development on AWS and want the ability to get technical support during business hours as well as general architectural guidance as you build and test.

In addition to enhanced technical support and architectural guidance, Developer Support provides access to documentation and forums, AWS Trusted Advisor, and AWS Health.

  

Technical and billing support

Business hours email access to Cloud Support engineers. You can have one primary contact that can open an unlimited amount of cases. Response times for general guidance is less than 24 business hours* and system impaired is less than 12 business hours*.

General guidance on how to use AWS products, features, and services together. AWS Solutions Architects leverage the AWS Well-Architected framework when providing recommendations.

24x7 access to customer service, documentation, whitepapers, and support forums.

Self-service support

AWS Trusted Advisor provides you real time guidance to help you provision your resources following AWS best practices. Trusted Advisor checks help optimize your AWS infrastructure, increase security and performance, reduce your overall costs, and monitor service limits. Seven core checks are included with Developer Support.

AWS Health provides a personalized view of the health of AWS services, and alerts when your resources are impacted.

AWS Support Automation Workflows enable you to diagnose and resolve common Support issues following AWS best practices. Access to Support Automation Workflows with prefix AWSSupport is included with Developer Support.

More info

See pricing details and resources to learn more about Developer Support.

*Business hours are generally defined as 8:00 AM to 6:00 PM in the customer country as set in Management Console, excluding holidays and weekends. These times may vary in countries with multiple time zones.